Game Files Going Missing - Xbox One

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Thank you for understanding.

Hello AdamNBR,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today, and we hope that all is well. I can see that you are having difficulties with your games stored on cloud. Let me see how I can assist you with this concern. I would like to know if you are getting any error messages.

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Troubleshoot cloud storage on Xbox 360

Troubleshoot cloud storage on Xbox 360 | Xbox Support


How to copy, move, or delete saved games, profiles, and avatar items on Xbox 360

How to copy, move, or delete saved games, profiles, and avatar items on Xbox 360 | Xbox Support

1. From Xbox Home, go to Settings, and then select System.
   
2. Select Storage.
   
3. Select the storage device that contains the content you want to copy, move, or delete:
   
   • Hard Drive: Your console’s hard drive.
     
   • Cloud Saved Games: Storage space on our Xbox Live servers.
     
   • USB Storage Device: A USB storage device, such as a USB flash drive plugged into your console.
     
   • Memory Unit: A memory unit plugged into your original Xbox 360 console.
     
4. Select the type of content that you want to copy, move, or delete:
   
   • Games and Apps (It's okay to copy and move saved games from one Xbox 360 console to another. You don't have to repurchase the game or reload it onto your second console.)
     
   • Gamer profiles
     
   • Demos
     
   • Videos
     
   • Themes
     
   • Gamer Pictures
     
   • Avatar Items
     
   • System Items
     
   • Music
     
5. Within the content type that you selected, click to select the item that you want to copy, move, or delete.
   
6. Select Copy, Move, or Delete.
   
   • If you're copying or moving content: Select the storage device that you want to copy or move the item or items to. (After you've copied or moved the content from your console to a storage device, it's okay to repeat this step but instead select Delete to delete the content.)
     
   • If you're deleting content: Click Yes to confirm the deletion.
     

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

Also, I am on the Xbox ONe, playing a 360 game through the backwards compatibility emulator system. So from the in-game Xbox 360 menu I cannot go to system settings, but I can click “manage storage,” from which I have two options, to click “saved games,” or “ profiles,” saved games shows me all games and i click the witcher 2, I see all my files I need, but if I click a file it just says, “Delete content - this will delete selected content from both the console and the cloud. Are you sure?” , there is no option to copy or move or nothing.

It does not give me the option to do anything other than delete it.

Making a new save file, shutting down the game and deleting all save files except that one. I dont think it will make a bit of difference but will give it a go as Im missing Skyrim.