Game doesn't show after purchase

Hello Sir,

This may have now come to an account investigation, only a support agent will be able to help with conducting such actions. We on the forums don't have the tools needed to help with this.
When you go to
contact usto request a callback, follow these steps:

• Step 1 ----Select Xbox One
  
• Step 2 ----Select
  See other options
  
• Step 3 ----Select topic
  
• Step 4 ----Select "Show contact options"
  
• Step 5 ----Select request a call from support
  

Once they call, explain the issue and they will be able to help you.



I hope this information helps.

Yes I've checked. Black Desert also doesn't show up there.

Since you see the order in your Order History, but don't see it on your console, I'd say there are two ways to go. First I'd make sure your connection to Xbox Live is good at Settings > Network > Network Settings and run a network test, then if everything
looks good there, I would recommend
removing and then re-adding your profile to the console. And see if that helps.

Otherwise, I would reach out to support either at the
Offical Xbox Support channels you have available or by finding the Order listed at account.microsoft.com Payments & Billing > Order History and clicking "Get order help" under the order. From there it will have instructions on how to get in touch with
billing support to try and help resolve your issue, or at the very least see if you can get a refund for that order.

Best of luck and let us know if you find any more information as you go though those steps that might help us provide better troubleshooting steps!

Hi there SirDingleBurger,

Thanks for reaching out! I'm sorry to hear about the issue with finding the recent purchase on your Xbox One. I recommend to try this:

Find your games and add-ons on Xbox One

If the issue persists, Try this:
How to restart or power cycle your Xbox One console
(Disconnect and reconnect your console's power cable)

Try this and let us know the results.

Hi there SirDingleburger,

Sorry to hear about your xbox digital download issue.

Have you checked your ready to install list ?