game does not open on xbox one x

This is a double post check the other thread for information on this please.

Check and change to the correct region.

How to update your Microsoft account if you’re moving to a new country or region

What you need to know before you change your country/region

Moving your country/region for your Microsoft account may affect your services and subscriptions. The following is what you need to know about changing your country/region:

• Your Xbox profile information
  Your gamertag, unlocked achievements, and the rest of your Xbox profile info moves with you.
  
• The money in your Microsoft account
  The funds in your Microsoft account will not move with you. Be sure to spend the money in your account before you change your account location. We can’t transfer money between regions.
  
• Your Xbox Live Gold or Xbox Game Pass subscription
  Any time left on your Xbox Live Gold or Xbox Game Pass subscription will move with your account to the new country/region.
  
  If Xbox Live Gold and Xbox Game Pass subscriptions aren’t available in your new country/region, your current subscription will remain active
  but might not work anymore.
  Learn more about countries where subscriptions are available.
  
  If you find your subscription no longer works, cancel it to stop recurring billing. To cancel your subscription, see
  
  How to cancel your Xbox subscription.
  
• Other subscriptions may not be available in your new country/region
  If you have other subscriptions (such as online role-playing games that require a third-party subscription), they will remain active in the new country/region
  but may no longer work. Check with the publisher of your subscription for availability information.
  
  If you have recurring billing, you’ll still be charged until you cancel the subscription. To do so, go to
  
  How to cancel your Xbox subscription.
  

Change your country/region: a three-step process

Step 1: Change your Microsoft account region
To change the country for your account, follow the steps below:

1. Sign in to your Microsoft account.
2. Select Edit country/region.
3. Update the Country/region, State, ZIP code, and/or Time zone fields as applicable.
4. Select Save.

Step 2: Migrate your Xbox Live account region
To migrate your Xbox Live account region, follow the steps below:

1. Sign in to your Xbox profile.
2. Select Next.
3. Select the region from the dropdown box.
4. Select I Accept.

Note You may not get a confirmation notification, but your account will now be migrated.

Step 3: Change your country/region on your console
Change your country/region on Xbox One

Follow these steps to update your settings to your new country/region, and then restart your Xbox One console. When you make your first purchase in the new locale, you'll be prompted to update your billing information.

1. Sign in to your Xbox One console.
2. Press the Xbox button
   to open the guide.
3. Select System > Settings > System >
   Language & location.
4. Select your new location from the list, and then select Restart now.
   

Change your country/region on Xbox 360

To change your country/region on Xbox 360, you can't simply update your location as with Xbox One. Instead, you need to migrate your Xbox profile, which could impact other subscriptions and services.

Here’s how to change your country/region on the Xbox 360 console:

1. Enter the email address and password for your Microsoft account, and then click
   Sign In.
2. Add a credit card and enter the billing address for your new region.
3. On your console, go to settings, and then select System.
   
4. Select Console Settings > Language and Locale >
   Locale.
5. Select the locale that you want to use.

Conditions that can prevent you from

It's better you get a console that is designed for your region. Anyway the issue seems more related to the software. Do you own the game you are trying to play? Have you tried other games?

You need check the Voltage in your Region

Seagate "Game Drive for Xbox" 2TB Portable HDD. It is 3.0 USB and the box states that it is designed for Xbox Series X/S and Xbox One.It works if I download a game direct to HDD but it won't open games that I have moved across - not optimised. Optimised game downloaded direct, does open and play.