Game deleted out of nowhere

Unfortunately stopping the update process like that (even though you didnt have a choice) can result in completely losing the game and having to redownload it again. It seems that was the case here.

Hi Ben. My name is Kyle and I'm an independent advisor.

Usually, this means the account wasn't deleted, but it's email address was changed. In this case, your account may have been hacked. Did you receive any emails recently about your account information being changed?

When accounts get hacked, you must act quick to increase chances of recovery. Once an account's email gets changed, I'm afraid it's no longer be possible to recover the account.

For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9

Please note that we don't have access to accounts on this forum to help with account recovery. Don't hesitate to reach back if you have further questions.

Thanks,
Kyle

I have tried to find it but its a bit hard. So far i have only reached automated support

I think it's a too specific problem.

I think the people at Microsoft (or your team?) needs to go get the data from his old account (the one that got deleted out of nowhere after the computer reset) and just replace it with the data on the new one. (the one I created for him with the same email in an attempt to get his stuff back)

maybe this isn't a problem for Xbox specifically but for Microsoft in general.

he did or well i did for him when he signs in using the Microsoft account with the email from before it was deleted it said it didn't exist so I tried creating a new Microsoft account using the same email end then every thing was gone it med him create a new xbox profile