Game crashes everytime I go on it

Discus and support Game crashes everytime I go on it in XBoX Games and Apps to solve the problem; So everytime i load up a certain game its will literallf just freeze then send me straight back to the dashboard it only happens to this one game... Discussion in 'XBoX Games and Apps' started by McCaffrey x, Mar 4, 2021.

  1. McCaffrey x
    McCaffrey x Guest

    Game crashes everytime I go on it


    So everytime i load up a certain game its will literallf just freeze then send me straight back to the dashboard it only happens to this one game (which is nba 2k21) but no matter what i try it dont work iv tried reinstalling it, startinf new characters deleting all saved files and it still wont work, so i decided to try and get through to xbox support but i get no where just talk to a computer till the send me to talk to a person ans still get nothing as theres not a way to even talk to a person because there not there so iv came to the community to see if they can help me?

    :)
     
    McCaffrey x, Mar 4, 2021
    #1
  2. McCaffrey x Win User

    Game crashes everytime I go on it

    Iv already tried all of that it still doesn’t work
  3. XBF Zineb F Win User

    Game crashes everytime I go on it

    Hello there @McCaffrey x, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support. The crashing or freezing of a certain game/apps is generally related to the network which is why I will provide you with the official link to all the troubleshooting steps that can help sort this out for you. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and perform a quick power cycle:

    Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

    After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

    In case the issue still persists after the previous steps have been performed, here is the official link to all the troubleshooting steps that can help sort this out.

    The link: Troubleshoot your Xbox One network connection | Xbox Support

    In case the troubleshooting steps mentioned on the previous link weren't helpful, I have another link for you that could help you take care of the situation! Here is another and a more narrow link related specifically to game crash, and game freeze related issues:

    The link: Troubleshoot game issues on Xbox | Xbox Support

    In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

    Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

    Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

    I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards

    Stay safe, and happy gaming!
  4. SC Penumbra Win User

    My hearthfire Falkreath house keeps crashing the game

    I'm experiencing similar. Everytime I attempt to go into the entryway, the game crashes. I did some research and this seems to not just be an xbox issue, just an issue with the falkreath house on ALL consoles.
  5. Devilchildz Win User

    Call of duty warzone xbox series s

    I only have it with the game warzone but its not everytime that i had a freeze/crash
  6. oStraightSavage Win User

    What is your favourite aspect of Minecraft?

    Not the fact that minecraft crashes everytime I open my survival world, but yeah it's the goat game so...
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Game crashes everytime I go on it

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