Game crashes every time before getting rewards

Hi! I've the same problem, HLD crashes every time I log in juste before the game menu…

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Does the issue happen only to that particular game? Are your other games working fine when you play them online?

If so, it's possible that the issue was caused by the update. Another workaround we can try is to clear only the game's local save and also try connecting to a different network if possible. Make sure to reset your router & modem and try connecting even in mobile data hotspot.

Delete a game's local save:
Press the Xbox button to open the guide and then select My games & apps > See all > Games.
Highlight the game title, and then press the Menu button on your controller.
Select Manage game and add-ons > Saved data.
Select Delete all to remove the local save of this game, then follow the prompts.

After you delete the local save, restart your Xbox:
Press and hold the Xbox button in the centre of your controller.
Select Restart console, then follow the prompts.

I havnt had my console crash once since the last update. Before then it was crashing every 2-3 games. I hope it gets fixed for you soon mate

ive just had this crashing issue too now...never used to before...crashes every single time on the caddy screen..im not in preview program neither.

I was busy downloading a few last week, but the game crashed and now I cannot get into downloadable collections at all. Every time I click it, the timer just turns and then the game crashes.