Game Crashes After Each Puzzle Is Completed

HI,

Have you seen this sticky? It may help:

https://forums.xbox.com/en-US/thread/95020137-0646-48be-82bc-e79c90f3d9f9

Yes, the problem still exists. I have un-installed and re-installed the program twice. When the program re-installs, my current coins earned come back, but the "complete puzzles" do not. However, when I download one of the puzzles that I previously completed, each individual puzzle of that series shows it has already been completed. I work the puzzles at the "expert" level and have over 1,929,000 points earned. I have been using this game at least 5 years and enjoy it immensely. This problem started about two weeks ago after the latest Windows 10 automatic update.

my total points stopped updating and as I finished a puzzle, the application would close, forcing me to have to open open Jigsaw again. Once open, I could see the star that showed I completed a puzzle, but no points had been awarded. I could then complete
each of the other puzzles, one at a time, receiving a completion star but no points, and being forced off the app each time.

Same problem referred to before, but more information obtained from the Windows 10 "Event Log."

Can you tell if this information is Jigsaw or Windows?

Faulting application name: Jigsaw.exe, version: 1.0.0.0, time stamp: 0x58458e90

Faulting module name: Windows.UI.Xaml.dll, version: 10.0.14393.1378, time stamp: 0x594a1685

Exception code: 0xc000027b

Fault offset: 0x008b7288

Faulting process id: 0x251c

Faulting application start time: 0x01d322f0c7ab850a

Faulting application path: C:\Program Files\WindowsApps\Microsoft.MicrosoftJigsaw_1.4.1612.503_x86__8wekyb3d8bbwe\Jigsaw.exe

Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

Report Id: 9b29f4d1-e32b-40d9-8d10-bc46c75b6393

Faulting package full name: Microsoft.MicrosoftJigsaw_1.4.1612.503_x86__8wekyb3d8bbwe

Faulting package-relative application ID: App

Thanks for the details, do you see the issue happening on other computers as well? When it crashes, are you seeing it directly after a game ends or during an add?

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

I tried your link to more complex technical issues. My problem wasn't in the list. Your second link tried to sell me all the puzzles I've already purchased. I started in the Xbox Insider Program Forums a couple of days ago. All I got out of that was
a suggestion to use the Facebook site. So, here I am. If you go back to the forums starting on 28 March 2017, you'll find that I wasn't the only person who had this problem. It was widespread. For about a month, I followed suggestions that the other posters
received. Some had success; most had failures. I got fed up and found my work around. Work a puzzle. Let it crash. Reload and work another puzzle. I uninstalled Jigsaw Premium then re-installed. All of my accumulated puzzle sets were gone. I could
go reload any of them without further payment. I can rework any of those puzzles without crashing. However, they do show that they've been worked. I have bought a few new sets. They are the ones that crash upon successful completion of a puzzle. After
I reload, the box is marked with a star on whatever puzzle I worked.