Game Crash Assistance

Just portfoward your router and you are good to go:
https://support.xbox.com/en-US/xbox-one/networking/network-ports-used-xbox-live

Hi! Like mentioned you should make sure your NAT status is open by adding the ports to your internet routers settings. Although it would surprise me if this would cause the game crashing. How did you reset your Xbox One? I'd recommend to do a factory reset
with keeping your games and apps (so that you don't have to install them again):

http://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults

Have you tried completely uninstalling and reinstalling the game? The current installation you have could be corrupt, preventing launch. That's the only thing I did not see in your list of attempted troubleshooting steps.

How is the disc, by the way? Does it have scratches? After you've uninstalled the game, you can take the console offline and reinstall the base files with just the disc alone, which should effectively test whether the disc is good or not.

More details about games refusing to start can be found here in this comprehensive guide: https://support.xbox.com/en-US/games/troubleshooting/game-freeze-solution

Have you tried completely uninstalling and reinstalling the game? The current installation you have could be corrupt, preventing launch. That's the only thing I did not see in your list of attempted troubleshooting steps.

How is the disc, by the way? Does it have scratches? After you've uninstalled the game, you can take the console offline and reinstall the base files with just the disc alone, which should effectively test whether the disc is good or not.

More details about games refusing to start can be found here in this comprehensive guide: https://support.xbox.com/en-US/games/troubleshooting/game-freeze-solution

Thank You! Ive tried reinstalling it and it worked!

Hi, ConcernedGamer594

Welcome to the Microsoft Community.



Given the detailed information you've provided, it seems you've already taken several of the standard troubleshooting steps for dealing with system crashes related to KERNELBASE.dll. Here are some additional steps you can take to try and resolve the issue:

1. Reinstall Problematic Games: Uninstall Rainbow 6 Siege and Path of Exile, then reinstall them. Sometimes game files can become corrupted and cause crashes.
   
2. Run Games in Compatibility Mode: Try running the games in compatibility mode for an earlier version of Windows.
   
3. Check for Game Updates and Patches: Ensure that your games are updated to the latest version, as patches can fix known bugs and compatibility issues.
   
4. Reinstall DirectX: DirectX is a set of components in Windows that allows software, primarily and especially games, to work directly with your video and audio hardware. Games that use DirectX can use multimedia accelerator features built-in to your hardware more efficiently which improves your overall multimedia experience. Corrupted DirectX installations can lead to game crashes. Try reinstalling DirectX to see if that resolves the issue.
   
   • From Start, type dxdiag in the Search box, and then press enter.
     
   • Tap or click on dxdiag from the results.
     
   • Check DirectX Version on the first page of the report in the System Information section.
     
5. Check for Faulty Drivers: Although you've updated drivers, there might be a specific driver that is causing the issue. Try rolling back drivers for your GPU or other components to see if a previous version is more stable.
   

If none of these steps resolve the issue, you may be dealing with a more complex problem that could be related to a specific hardware fault or a deep-seated software issue. In such cases, it might be worth considering professional technical support or reaching out to the community forums of the affected games for more targeted advice.

Best Regards

Martin | Microsoft Community Support Specialist