game continues to crash on certain account

Hi Banajsnfkfke, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Since you have already performed a power cycle on the console, the next step will be resetting the console keeping games and apps. Don't worry because as long as your brother's console is connected to Xbox Live his or other account's saved progress, games, will not be deleted. It will remove all of the accounts but you or your brother can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Also, if that didn't work, can I have the error code that you have mentioned?

Hey there!



Sorry to hear about the issues. What troubleshooting steps have you tried so far? If you haven't done any yet, you can check out the
Casual Games FAQ section for some basic steps to try first. If those don't work, check out the this link regarding
Error Codes and How to Fix Your Game for some further steps.



In the meantime, could you also provide us with the following information as well? This will help us when we look into the issue.

• Region
  
• Device
  
• Mobile? (Y/N)
  
• Operating System
  
• Wired or Wireless connection
  

Additionally, providing us with a screenshot of your computer's DXDiag will help a bunch. You can press the 'Windows' key on your keyboard and type in 'dxdiag' and it should pop up. If you need further
assistance with this step, you can find instructions
here.



Thanks so much!



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Xbox Forums Staff



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troubleshooting.

Does your Xbox freezes and crashes when your playing a certain game?

The game just crashed, i'm starting to think that the game itself is the problem, it only crashes during certain sequences.

My console runs all the other games without any problem

Yeah it seems you need to hit a certain point in game before it starts crashing