Game Coins Purchased- Not Delivered

Thanks for your response. This happens with the Apex Legends game only. The first time I did not receive the coins, I requested a refund, which I received. The second time it occurred, I spoke with an Xbox Gamer who suggested I reset my Xbox using the "keep my games an apps" options. I did this, but it did not resolve the problem. I requested a second refund, which was denied because the request occurred too close in time to my previous request for a refund. I then did not make any coin purchases in Apex Legends for about 6 months. This is my third attempt to purchase coins, without actually receiving them. This problem does not occur with other games, just Apex Legends.

It's a pleasure, sorry for the inconveniences

Ok, what you should do is contact EA support, They manage the internal content of the game, show them the proof of purchase and they will add the coins to your account, and you can ask them to check why the coins do not arrive.

Hi Dthomas7! My name is Ricardo an independent advisor ready to help you with this situation!

In which game does this happen? The other times it happened what did you do about it?

There aren't any service outages regarding this game which is why it would be best to get in touch with the developer of the game since this is happening with this game alone. To troubleshoot the issue, we recommend accessing Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.