Game code for games how to redeem your code

Hi RoyWatson6

Windows 10: Redeem a gift card or code to your Microsoft account

XBOX: How to redeem gift cards and codes | Xbox Support

Have a nice day!

There should be a card in the box with your Xbox that has a code you can redeem for the game. Instructions on how to redeem the code will be on the card.

There should be a code included inside the box that had the console. Then you simply redeem the code from the console and the download of the game should start.

How to redeem codes:
support.xbox.com/.../redeem-prepaid-codes

(Relevant section: Redeem prepaid codes on your console)

Hi again Lisa

I understand that there are no clear instructions on where to enter your express card code. It appears that the code is not valid to redeem credit on your Microsoft account.

If the code is 12 characters long, it may be a discount code for a specific store. In this case, you will need to contact the store for more information on how to redeem the code.

If the code is 14 characters long, it may be a redemption code for a specific game. In this case, you will need to contact the game developer for more information on how to redeem the code.

Hiya!

Paul from the Xbox Forums Team here to assist with the issue, it sounds like you're experiencing an issue with redeeming your second game pass code. I definitely understand how frustrating this issue can be. Where have you tried redeeming the code? You can
redeem a code on your Xbox one console as well here is a
link on where codes can be redeemed. I hope this helped answer your question.

Happy Gaming!

Paul Xbox Forums Team!