Game chat in Windows 10 game streaming isn't working

Bryan Lopez23 · May 2, 2017

When streaming from my Xbox to my pc I cannot hear game chat or talk in game chat. I'm using my turtle beach elite pro headset in the mic jack it's not working. I bought a USB adapter for the headset and still nothing. I can start a party in the Xbox app
and talk to my party perfectly fine with the USB adapter and without. I just can talk or hear game chat. The games audio come out perfectly any solutions? Oh I can't plug my headset into my controller because I'm streaming to beam from my pc.

:)

Bestlano · May 2, 2017

HELP!!

Hi LeMoNdEtAnOus, please try the following:

My game chat audio isn't working

Make sure your audio device for both input (microphone) and output (speakers) is set correctly on your PC. Under Control Panel, select Hardware and Sound, and then select Manage audio devices. You’ll find these settings on both the Playback and Recording
tabs. At the present time, this needs to be selected before you begin game streaming.

If your having trouble hearing audio or seeing audio check the following article:

support.xbox.com/.../troubleshoot-game-audio-video-Windows-10

Thanks,

Best

Mister Quimby · May 2, 2017

Gears of War: Ultimate Edition on Windows 10

Hey everyone!

Prepare your Lancers for the release of Gears of War: Ultimate Edition on Windows 10! We have included an assemblage of support articles in order for us to make sure that you have all of the necessary information to fight hordes of Locusts. For additional information,
make sure to check out the
Gears of War: Ultimate Edition on Windows 10 FAQ. We also recommend heading over to

gearsofwar.com for a list of know issues with Gears of War: Ultimate Edition on Windows 10.

How to install Xbox games on Windows 10

This article will cover how to install games on Windows 10. To uninstall and reinstall game, check out our

How to uninstall and reinstall a game on Windows 10 page.

Troubleshoot gameplay issues on Windows 10

This article covers the following topics:

My game won't start, or it freezes and crashes

I received an error message

I'm having a problem with the display of my game

I'm having a problem with in-game audio

I'm having problems with my in-game account

My controller or headset isn't working properly

Troubleshoot downloadable content on Windows 10

This article covers how to troubleshoot issues with playing or using downloaded Xbox Live content on your Windows 10 device.

Troubleshoot Xbox app game streaming on Windows 10

This article covers the following topics:

My Xbox One isn't visible in the Xbox app on Windows 10

I can't connect to my Xbox One from my

I can't start a game streaming from my Windows 10 PC

I'm receiving the error message, "To continue, sign in on your console using the account"

While game streaming, I'm having too much lag or latency

While game streaming, my video or audio glitches frequently

I can't watch TV or other protected video content

I can't play a game that requires Kinect

My fight stick/racing wheel/arcade controller/gaming accessory doesn't work

The Game bar keeps popping up when I hit the Xbox button on my controller

I can't record Game DVR on my Xbox One or broadcast to Twitch while game streaming

My controller stopped working

My controller doesn't work immediately after starting game streaming, or on the console immediately after ending game streaming

My game chat audio isn't working

Video is darker/lighter than it appears on my television

Audio and video regularly freeze (every 30 seconds, 45 seconds, or minute)

If you have any support related questions regarding Gears of War: Ultimate Edition on Windows 10, head on over to the Gaming on Windows Forum for community help or select a contact method here at our Contact
Us page.

Paul Bab · May 3, 2017

Hi,

An accessory's outdated driver is one of the leading causes why you're encountering issues with game chatting in the Xbox app on your Windows 10 device. To properly isolate your case, kindly answer the following questions:

Have you tried using a different headset and check if the same instance occurs?

Have you tried connecting your headset to a different controller and check if the same instance occurs?

Do you have any third-party antivirus installed on your computer?

Have you made any changes on your device prior this case?

In the meantime, you may refer to the following solutions:

Solution 1: Run the Windows audio troubleshooting wizard

On the taskbar, press and hold the volume icon.

Note: You can also right-click the volume icon.

Select Troubleshoot sound problems, and then follow the instructions.

Solution 2: Check for Windows updates

An audio problem may occur because you don't have the latest audio updates. To check for available updates, see

How to get software and driver updates for Windows 10.

Solution 3: Check for known issues and updates from the manufacturer

Your Windows 10 device relies on your audio hardware. That hardware relies on software called drivers to run. Drivers are updated frequently, so even if your hardware is brand new, it's a good idea to check for updates. Here's how:

Press the Windows button on your Windows 10 device or keyboard, or select the Windows icon in the lower-left corner of the main screen.

Go to Search, enter "dxdiag.exe" and then select dxdiag Run Command in the list of results, or press Enter.
Note: When the DirectX Diagnostic Tool opens, a progress bar appears at the bottom of the window to let you know when the information has been loaded.

On the Sound tab, look for the provider or manufacturer of the audio device, and then note the name, model, and version number of the audio driver.

Open a web browser and search for the manufacturer's website.

Follow the steps to search for your specific audio device, and then check if there are any available updates for you to install.

Bryan Lopez23 · May 5, 2017

Hi, I've tried a different headset and I had the same problem. I cant plug my headset into the controller because I'm also streaming from obs to beam so I need it plugged into the computer. I have zero issues with party chat and any other features with the
headset. Game Chat doesn't work though I found if I plug a controller into my pc I can hear game chat I just cant talk. I did try plugging my headset into the controller and that didn't work. my headset doesn't need any updates. I ran the audio troubleshoot
I set up my microphone again still nothing. I have zero windows updates. I don't know why game chat isn't available for the windows 10 app it really messes up my games when I want to stream. Any other info on this is appreciated. Thanks for replying so soon.

An accessory's outdated driver is one of the leading causes why you're encountering issues with game chatting in the Xbox app on your Windows 10 device. To properly isolate your case, kindly answer the following questions:

Have you tried using a different headset and check if the same instance occurs?

Have you tried connecting your headset to a different controller and check if the same instance occurs?

Do you have any third-party antivirus installed on your computer?

Have you made any changes on your device prior this case?

In the meantime, you may refer to the following solutions:

Solution 1: Run the Windows audio troubleshooting wizard

On the taskbar, press and hold the volume icon.

Note: You can also right-click the volume icon.

Select Troubleshoot sound problems, and then follow the instructions.

Solution 2: Check for Windows updates

An audio problem may occur because you don't have the latest audio updates. To check for available updates, see

How to get software and driver updates for Windows 10.

Solution 3: Check for known issues and updates from the manufacturer

Your Windows 10 device relies on your audio hardware. That hardware relies on software called drivers to run. Drivers are updated frequently, so even if your hardware is brand new, it's a good idea to check for updates. Here's how:

Press the Windows button on your Windows 10 device or keyboard, or select the Windows icon in the lower-left corner of the main screen.

Go to Search, enter "dxdiag.exe" and then select dxdiag Run Command in the list of results, or press Enter.
Note: When the DirectX Diagnostic Tool opens, a progress bar appears at the bottom of the window to let you know when the information has been loaded.

On the Sound tab, look for the provider or manufacturer of the audio device, and then note the name, model, and version number of the audio driver.

Open a web browser and search for the manufacturer's website.

Follow the steps to search for your specific audio device, and then check if there are any available updates for you to install.

Click to expand...

Paul Bab · Nov 2, 2018

Thanks for the prompt response. To help resolve issues with game chatting on the Xbox app, kindly perform the following solutions:

Solution 1: Run the troubleshooter for Windows apps

Check out this
page and follow the prompts on your screen.

Solution 2: Check for updates for apps and games from Windows Store

Click this
link and perform the steps provided to check for any available updates for the Xbox app.

Solution 3: Check your device for Windows software and driver updates

To check for the latest updates for your Windows 10-based device, perform the instructions provided

here.

Solution 4: Sign in as a different user

Press the Windows button on your device or keyboard, or select the Windows icon from the bottom-left corner of the main screen.

Select your account name from the top-left corner of the menu, and then select Switch account.

Sign in with an account other than the one you were using.

Access the Xbox app and check if it now works correctly.

Solution 5: Uninstall and reinstall the Xbox app

Type Windows Powershell in the search box.

Right click Windows Powershell and select Run as administrator.

Copy and paste the following command: get-appxpackage Microsoft.XboxApp | remove-appxpackage

Press Enter.

Restart your Windows 10 device to refresh and sync all changes made. Then, download and install the Xbox app

here and check if it works correctly this time.

Feel free to get back to us if anything comes up so we can provide further assistance.

Paul Bab

Thanks for the prompt response. To help resolve issues with game chatting on the Xbox app, kindly perform the following solutions:

Solution 1: Run the troubleshooter for Windows apps

Check out this
page and follow the prompts on your screen.

Solution 2: Check for updates for apps and games from Windows Store

Click this
link and perform the steps provided to check for any available updates for the Xbox app.

Solution 3: Check your device for Windows software and driver updates

To check for the latest updates for your Windows 10-based device, perform the instructions provided

here.

Solution 4: Sign in as a different user

Press the Windows button on your device or keyboard, or select the Windows icon from the bottom-left corner of the main screen.
Select your account name from the top-left corner of the menu, and then select Switch account.
Sign in with an account other than the one you were using.
Access the Xbox app and check if it now works correctly.

Solution 5: Uninstall and reinstall the Xbox app

Type Windows Powershell in the search box.
Right click Windows Powershell and select Run as administrator.
Copy and paste the following command: get-appxpackage Microsoft.XboxApp | remove-appxpackage
Press Enter.

Restart your Windows 10 device to refresh and sync all changes made. Then, download and install the Xbox app

here and check if it works correctly this time.

Feel free to get back to us if anything comes up so we can provide further assistance.

Bryan Lopez23

Hi, I've tried a different headset and I had the same problem. I cant plug my headset into the controller because I'm also streaming from obs to beam so I need it plugged into the computer. I have zero issues with party chat and any other features with the
headset. Game Chat doesn't work though I found if I plug a controller into my pc I can hear game chat I just cant talk. I did try plugging my headset into the controller and that didn't work. my headset doesn't need any updates. I ran the audio troubleshoot
I set up my microphone again still nothing. I have zero windows updates. I don't know why game chat isn't available for the windows 10 app it really messes up my games when I want to stream. Any other info on this is appreciated. Thanks for replying so soon.

An accessory's outdated driver is one of the leading causes why you're encountering issues with game chatting in the Xbox app on your Windows 10 device. To properly isolate your case, kindly answer the following questions:

Have you tried using a different headset and check if the same instance occurs?

Have you tried connecting your headset to a different controller and check if the same instance occurs?

Do you have any third-party antivirus installed on your computer?

Have you made any changes on your device prior this case?

In the meantime, you may refer to the following solutions:

Solution 1: Run the Windows audio troubleshooting wizard

On the taskbar, press and hold the volume icon.

Note: You can also right-click the volume icon.

Select Troubleshoot sound problems, and then follow the instructions.

Solution 2: Check for Windows updates

An audio problem may occur because you don't have the latest audio updates. To check for available updates, see

How to get software and driver updates for Windows 10.

Solution 3: Check for known issues and updates from the manufacturer

Your Windows 10 device relies on your audio hardware. That hardware relies on software called drivers to run. Drivers are updated frequently, so even if your hardware is brand new, it's a good idea to check for updates. Here's how:

Press the Windows button on your Windows 10 device or keyboard, or select the Windows icon in the lower-left corner of the main screen.

Go to Search, enter "dxdiag.exe" and then select dxdiag Run Command in the list of results, or press Enter.
Note: When the DirectX Diagnostic Tool opens, a progress bar appears at the bottom of the window to let you know when the information has been loaded.

On the Sound tab, look for the provider or manufacturer of the audio device, and then note the name, model, and version number of the audio driver.

Open a web browser and search for the manufacturer's website.

Follow the steps to search for your specific audio device, and then check if there are any available updates for you to install.

Paul Bab

Hi,

An accessory's outdated driver is one of the leading causes why you're encountering issues with game chatting in the Xbox app on your Windows 10 device. To properly isolate your case, kindly answer the following questions:

Have you tried using a different headset and check if the same instance occurs?
Have you tried connecting your headset to a different controller and check if the same instance occurs?
Do you have any third-party antivirus installed on your computer?
Have you made any changes on your device prior this case?

In the meantime, you may refer to the following solutions:

Solution 1: Run the Windows audio troubleshooting wizard

On the taskbar, press and hold the volume icon.

Note: You can also right-click the volume icon.
Select Troubleshoot sound problems, and then follow the instructions.

Solution 2: Check for Windows updates

An audio problem may occur because you don't have the latest audio updates. To check for available updates, see

How to get software and driver updates for Windows 10.

Solution 3: Check for known issues and updates from the manufacturer

Your Windows 10 device relies on your audio hardware. That hardware relies on software called drivers to run. Drivers are updated frequently, so even if your hardware is brand new, it's a good idea to check for updates. Here's how:

Press the Windows button on your Windows 10 device or keyboard, or select the Windows icon in the lower-left corner of the main screen.
Go to Search, enter "dxdiag.exe" and then select dxdiag Run Command in the list of results, or press Enter.
Note: When the DirectX Diagnostic Tool opens, a progress bar appears at the bottom of the window to let you know when the information has been loaded.
On the Sound tab, look for the provider or manufacturer of the audio device, and then note the name, model, and version number of the audio driver.
Open a web browser and search for the manufacturer's website.
Follow the steps to search for your specific audio device, and then check if there are any available updates for you to install.

Ta5man186

It really wont work on any operating system other than windows 10. The windows 10 app is the only legitimate way to stream your xbox to play on the move. Personally i use a macbook with windows 10 bootcamped on it, native support for the controller is good,
as is the ability to use game sound/ party chat through the macbook

Hordie

Hi BrianRagle,

The Xbox One isn't really designed to be a network media server. You can only stream from your Xbox to your Windows 10 PC using the Xbox App for Windows 10. However protected video and HDCP-protected content can't be streamed with game streaming. This includes
protected HDMI television content as well as the content from many media applications.

support.xbox.com/.../how-to-use-game-streaming

Game chat in Windows 10 game streaming isn't working