Game captures are all gone

Discus and support Game captures are all gone in XBoX Games and Apps to solve the problem; I've had a very tough time with xbox, first of all I loose my old account and for some reason its got a totally new email, password link to it when I... Discussion in 'XBoX Games and Apps' started by SES Soda, Feb 11, 2017.

  1. SES Soda
    SES Soda Guest

    Game captures are all gone


    I've had a very tough time with xbox, first of all I loose my old account and for some reason its got a totally new email, password link to it when I was trying to log into it, then I go and create a new one which is still to this day my current xbox live
    account, so i'm frequently posting screenshots and clips which go back ages, but now i've came online they're all gone. Every single capture is gone. Do they automatically delete? I used to have clips going 180+ days ago and now they seem to all be deleted?
    Any help or answer?.

    :)
     
    SES Soda, Feb 11, 2017
    #1
  2. Miss Bijoux
    Miss Bijoux Guest
    All my captures are gone!

    Hey there Divine!

    If you can see all your clips in Upload Studio, you should be able to save them or share them directly from Upload Studio at this point. Are you not able to do so? Note that you can also filter the clips by clips stored locally or on Xbox Live.

    Let us know if you have any further questions and we'll do what we can to help you out. Game captures are all gone :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and
    if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
    troubleshooting.
     
    Miss Bijoux, Feb 11, 2017
    #2
  3. DivineHorizon03
    DivineHorizon03 Guest
    All my captures are gone!

    So I saved all of my captures to an app called Upload Studio, And now there all gone! But I can access them from within the Upload Studio. But can I get those captures back too my capture screen? And how?
     
    DivineHorizon03, Feb 11, 2017
    #3
  4. Miss Bijoux Win User

    All my captures are gone!

    Hey there Divine!

    If you can see all your clips in Upload Studio, you should be able to save them or share them directly from Upload Studio at this point. Are you not able to do so? Note that you can also filter the clips by clips stored locally or on Xbox Live.

    Let us know if you have any further questions and we'll do what we can to help you out. :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and
    if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
    troubleshooting.
  5. XBF Ezra G Win User

    Offline Captures ALL Gone

    Hi cjames311,

    Thanks for your post. I understand you are experiencing an issue with captures on Xbox One. When did you notice these captures were deleted? Have you checked to see if the console uploaded them to Xbox Live? To do so, check out:

    Manage your game clips on Xbox One    .

    You may want to try a
    hard reset     to refresh the capture list and try making new captures.

    Please keep us updated.
  6. Misses Quinzel Win User

    All of my captures are gone

    Hey, Im Warpriest!

    We had an issue with Activity Feeds last night, that would have affected captures. This is resolved now. Are you still unable to view your captures? Let me know so that we can dig into this further! :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums     for help with Xbox Insider Program troubleshooting.
  7. cjames311 Win User

    Offline Captures ALL Gone

    Hi Ezra,

    I only noticed the captures had deleted yesterday, but I have not been online much so it could have happened over the last 2-3 weeks.

    I have tried the following.

    1. Hard Reset - > no clips in " on this Xbox "
    2. Hard Reset & Disconnecting power for 10 seconds - > no clips in " on this Xbox "
    3. When Capturing a new clip/screenshot that appears in on this Xbox
    Xbox Live Storage is at 97% but i have never had any issues with captures storage local on the xbox.

    I use One Drive when I need to free space on xbox live, Last upload to One Drive was 2nd September 2019 but that was only one clip

    Any other suggestions?

    Regards,

    Chris
  8. OsaCheetah x Win User

    Bug: can't save clip if clip created when console is offline

    WTF !!!!! all this captures !!! great moments ! all my clips gone ! i hate updates so i play offline ! what is the problem . (restrict users)
Thema:

Game captures are all gone

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