Game cannot be find

Discus and support Game cannot be find in XBoX Games and Apps to solve the problem; Two years left I bougt a XBOX ONE. I sold it and now I have a XBOX ONE X On the ONE I bouht Forza Horizon 2 with a Code in the store. Now on the... Discussion in 'XBoX Games and Apps' started by Golsenplayer, Jul 19, 2018.

  1. Golsenplayer
    Golsenplayer Guest

    Game cannot be find


    Two years left I bougt a XBOX ONE.

    I sold it and now I have a XBOX ONE X

    On the ONE I bouht Forza Horizon 2 with a Code in the store.

    Now on the XBOX X:

    I am logged-in in my account from the XBOX ONE:

    I go into the store and searching for Forza Horizon 2 and than the console says that I have to pay the game (again)

    Forza is also not in the categorie "Apps&Games" .

    :)
     
    Golsenplayer, Jul 19, 2018
    #1
  2. TangledCorn4929
    TangledCorn4929 Guest
    Cannot find game

    My son got an an XBox for Christmas and it came with a game add on download. We downloaded and entered the code it came with but when we go to games or downloads it does not show up. We tried to again and it told us the code has been used already. Any help
    or input would be greatly appreciated
     
    TangledCorn4929, Jul 19, 2018
    #2
  3. Joker Josiah
    Joker Josiah Guest
    Cannot find game!

    My NAT is open and i just keep searching and searching for a game... Is there anything I can do to make it find a game? I can find games with two people in my party for some reason but not by myself. So frustrating...
     
    Joker Josiah, Jul 19, 2018
    #3
  4. blueamcat
    blueamcat Guest

    Game cannot be find

    Are you using the same account that originally bought the digital version of FH2? If not you won't be able to download it for free. You can check purchase history here: Sign in to your Microsoft account
    and then select All Available from the dropdown menu.
     
    blueamcat, Jul 19, 2018
    #4
  5. Julian_
    Julian_ Guest
    Hi! Have you redeemed the code? You can do so on your console or via your web browser following this link: https://redeem.microsoft.com/enter (make sure you are signed in with your original account)
     
    Julian_, Nov 2, 2018
    #5
  6. Julian_ Win User

    Game cannot be find

    Hi! Have you redeemed the code? You can do so on your console or via your web browser following this link: https://redeem.microsoft.com/enter (make sure you are signed in with your original account)
  7. Francia J. Win User

    cannot find game

    Hi Chrystalrose, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Can you please sign in to https://account.microsoft.com/billing/orders and check if you can see the order from there stated as "completed"?

    Once confirmed, kindly sign out your account on Microsoft Store App and then restart your PC before signing back in. Then check your library.
  8. blueamcat Win User

    Game cannot be find

    Are you using the same account that originally bought the digital version of FH2? If not you won't be able to download it for free. You can check purchase history here: https://account.microsoft.com/billing/orders
    and then select All Available from the dropdown menu.
  9. chrystalrose Win User

    cannot find game

    Hi, I checked again and it is still the same problem lol. My purchase is not showing up on orders either pending, digital or physical. The payment has posted to my credit card and I have the game launcher and can launch the game but I cannot find it anywhere under downloads or files on my computer. It is a mystery, so I have asked for a refund. Thank you for responding
  10. Francia J. Win User

    cannot find game

    Thank you so much for the update, chrystalrose and you're very welcome.
Thema:

Game cannot be find

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