Game Bundle issues

Ive called xbox and microsoft directly and emailed Turn 10 Studio and nothing. I put the 16 digit redemption code on the 'claimyourgame' promo site and have not received the email with the 25 digit got, said it would take up to 24 hours, its been 4 days
since that. I want my forza 6 game now and need help because xbox and microsoft isnt helping me with this issue.

:)

 

Bundle Issues,

Hi there, you could try going to your commerce page and seeing if you were actually charged for the content. Go to this link and sign-in to have a look:
commerce.microsoft.com

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If you find that you have been charged for the content you will need to contact Xbox phone support to resolve the issue:
support.xbox.com/contact-us

 

Fable Trilogy Bundle problems.

Wow. I didn't know that other bundles were having the same issues. The Twisted Pixel Games Bundle is giving me the same error but for games like Fable and Halo, that's almost a dealbreaker. Thanks Microsoft.

 

Hello there! Seems you haven't gotten the 25-digit code until now. You may want to fill out the form on the link below so a Microsoft Representative can get back to you regarding your game for your bundle.

microsoft.promo.eprize.com/.../faq.html

Cheers!

 

comprei dragonball xenoverce com as dlcs mas o game veio em ingles alem de as dlcs não funcionam

 

me too its been over 24 hours. still havent got email response

 

well me at have been 6 days since, i called many times, nice customers service they just hang up, i ended 3 emails for the service concerned to receive the 25 digit code, still nothing, what a shame on microsoft, you buy a console and you go back home to
play but you never think that you bought a console with no game. zero support.

thanks a lot for the customer service, hand up on my face 3 times and I'm very polite.

one thing is sur i will get may money back, return to the store, no xbox on my house, and no worries i will make free advertising for you guys.

shame

 

Tuhbue you're totally correct, it took 12 days for me, 5 phone calls, 6 emails and the solution was to get angry, ask for a supervisor and what do you know, he gave me a 25 digit code. Very disappointed with microsoft service, they make a promo and say they
dont control it, ya right. Microsoft you make a glitchy console and *** service, only 1 person I spoke too was nice, the rest hung up or kept saying the same excuses.