Game App and Microsoft Store

There are almost no providers who will give, say a gigabit of data to a single user. Those kinds of fat pipes are designed for simultaneous heavy users. The pipe that you pay for has no effect on the bandwidth Microsoft will allocate you.

Download speeds fluctuate not only based on network conditions, but compresssion/decompression/encryption as well.

The game it's full on the Microsoft store, the Xbox app install games trough the Microsoft store

You're welcome and you should be able to download the game through Microsoft Store App or through Xbox App.

On Microsoft Store simply search for the game and the same with Xbox App. You should have an option to install the game,

Hello there! Let's try two additional things. First, please double check that the Microsoft Store app is also up to date (Updating apps in the Microsoft Store, which also applies updates to the Microsoft Store app itself). Afterwards, try initiating the download from the Microsoft Store app.

1. Open the Microsoft Store app
   
2. Search for the game you're trying to download (use the search bar at the top)
   
3. Select Install from Xbox App from the game's description page
   

This should kick-start the game download for you after a moment. Please let us know if this does or doesn't work for you.

Hi there,

Have you checked the Microsoft Store app to see if there are any updates for the Xbox app?

https://support.microsoft.com/en-us/help/4026259/microsoft-store-check-updates-for-apps-and-games

Is it only the Xbox app on PC that your messages don't load?