Game and controller freezes.

Hi.I bought Xbox One S controller last month.This is my replaced controller.When i play FIFA 17 game and controller freezes.And i must do alt+tab to fix it.I re-installed my game and Windows with all updates.Controller is already updated.But with wired there
is no problem i'm facing.

and here is the link.

:)

 

Game and controller freezes.

Hi.I bought Xbox One S controller last month.This is my replaced controller.When i play FIFA 17 game and controller freezes.And i must do alt+tab to fix it.I re-installed my game and Windows with all updates.Controller is already updated.But with wired there
is no problem i'm facing.

and here is the link.

 

rainbow six bought on xbox one store...

each time it's freeze, I press the xbox button on my controller and my controller vibrate, I wait 1 minute and then the screen goes black and the xbox completly freeze.

 

Hi,

To better assist you with your concern, please clarify the following information:

• Are you using an Xbox Wireless Adapter to connect your controller to your computer?
• Have you done any changes on the computer prior to the issue?
• Have you tried to use the controller on a different device?
• Did you try changing the batteries of the controller?

We're looking forward to your response.

 

Hi.

1 - No its a Xbox one S controller.I'm using it with Bluetooth 4.0 dongle.

2 - Nope.Nothing.

3 - No.Because there is no device i can try.

4 - Yep.It didn't fixed it.

This is my replaced controller.I was facing same issue with the old controller and i replaced it from Amazon.With the new controller i re-installed my windows and FIFA.And i don't know why i sent the link of the video but its not shown in thread.

 

To troubleshoot Bluetooth issues on Windows 10, you can perform the following solutions:

Solution 1: Restart your controller

1. Power off the controller by pressing and holding the Xbox button on the controller for 6 seconds.
2. Press the Xbox button again to power it back on.

Solution 2: Re-pair the device

1. Go to Settings > Devices > Bluetooth.
2. Select the controller and then select Remove device.
3. Press the bind button on your controller.
4. Select the controller and then select Pair.

Solution 3: Restart your Computer

1. Select the Windows icon.
2. Select Power.
3. Select Restart.

If your computer resources are being used for other activities, it may take up to 2 minutes for your computer to recognize and/or bind your controller via Bluetooth. If you experience a delay with your computer recognizing and/or binding your controller
via Bluetooth, wait up to 2 minutes to see if this resolves the issue.

Let us know how it goes.

 

Hi. I already done those things..

 

We would like to verify if you are still experiencing the same issue.

If the issue persists, we recommend that you update the latest Bluetooth drivers and check for available system update on your computer. You can refer to the links below for the steps.

• Update drivers in Windows 10
• Update Windows 10

Keep us posted.

 

Hi,

Microsoft support already done those things.But issue still persists.

Thanks.

 

After performing the steps that we have provided, please check if the issue persist on a different game.

We also recommend the following methods to resolve the issue:

Method 1. Boot to safe mode with networking by following the steps on this link. 

Method 2. Perform a clean boot to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10. You can follow
the steps stated on this link. 

Let us know the results.

 

Hi again ,

Already done Clean Boot.In Safe mode bluetooth not works.And today i tried my controller and Dongle on my friend's PC.The result is same without freeze.Game was started stuttering and controller was delaying.