Game add-on disappeared.

Discus and support Game add-on disappeared. in XBoX Games and Apps to solve the problem; I bought the game a while back and it came with a game add-on download, at first I redeemed the code and everything was perfect for years but, today I... Discussion in 'XBoX Games and Apps' started by GunmetalToast32, Apr 21, 2018.

  1. GunmetalToast32
    GunmetalToast32 Guest

    Game add-on disappeared.


    I bought the game a while back and it came with a game add-on download, at first I redeemed the code and everything was perfect for years but, today I tried to play and the add-on was gone, I thought "Maybe it´s in my games library or something" but it wasn't,
    and honestly it's nowhere to be found. I tried re-reedeming the code but an error pops up:

    Service-60004

    eb7f92be-254a-4573-9f7f-9dd311c498ca

    2018/04/21 - 23:58:57 UTC

    What should I do? Thanks.

    :)
     
    GunmetalToast32, Apr 21, 2018
    #1
  2. OnwardJoker3
    OnwardJoker3 Guest
    Game Addon Code completely disappeared/not working

    I just received an Xbox360 for christmas along with the Assassins Creed Anthology.



    I've been adding the game add-on codes for Revelations, they started going through fine however one of them has completely disappeared from my system.

    When I input the code for it, everything seemed fine, the code went through and the addon showed up and I added it to the download queue. However, when I added another code and was taken to the download list, the previous game addon had completely disappeared
    from the list. Its no where on my storage or download history. I've checked my account online and its the only game addon not there. I have to say that for a new xbox user this is a very unsettling glitch and certainly offputting...

    I want to know where it is, why it has disappeared and want it back. If it has truely disappeared then I want a replacement fair and square.



    Game or add-on you are having issues with: See above

    Date you bought the content: Received as Christmas gift, Completely NEW

    Purchased with points or credit card: Add-on Card

    Specific issue you are having: It 'worked' but has completely disappeared from my system

    Any error code or message you are receiving: The fact that nothing is there...
     
    OnwardJoker3, Apr 21, 2018
    #2
  3. B1ueLightning07
    B1ueLightning07 Guest
    Is the reply button broke for anyone else?

    yeah, it's disappeared on me a few times too. it's just another thing to add to the list of 5,823,478 problems that most users are currently experiencing.
     
    B1ueLightning07, Apr 21, 2018
    #3
  4. CrazY1985
    CrazY1985 Guest

    Game add-on disappeared.

    Best is to contact official support to see what has happened.

    They can sort things out for you.
     
    CrazY1985, Apr 22, 2018
    #4
  5. Mister Taurus
    Mister Taurus Guest
    Hey there,

    We appreciate you reaching out to us with this issue. Can you clarify which DLC you're missing and how long ago you would guess that you purchased it? Also, do you see the purchase listed in
    your purchase history?
     
    Mister Taurus, Nov 2, 2018
    #5
  6. CrazY1985 Win User

    Game add-on disappeared.

    Best is to contact official support to see what has happened.

    They can sort things out for you.
  7. Francia J. Win User

    GAME ADD ON DISAPPEARED

    Absolutely however those are just pre-order bonuses which does not include the base game. Were you able to check other transactions?
  8. HomegrownSilky Win User

    GAME ADD ON DISAPPEARED

    You purchased an add-on which means that you need the game that it works for. Story Mode is just an add-on for Red Dead Online. Since RDO has been removed from Game Pass, you need to purchase Red Dead Online in order to use the Story Mode add-on.


    [​IMG]
  9. Francia J. Win User

    GAME ADD ON DISAPPEARED

    Hi Xboxgamer2451, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Can you please sign in to https://account.microsoft.com/billing/orders and then locate the redemption transaction for the game? Once you were able to locate it I would appreciate it if you can provide me with the complete title of the transaction.
  10. Mister Taurus Win User

    Game add-on disappeared.

    Hey there,

    We appreciate you reaching out to us with this issue. Can you clarify which DLC you're missing and how long ago you would guess that you purchased it? Also, do you see the purchase listed in
    your purchase history?
Thema:

Game add-on disappeared.

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