Funds taken from my MS account for I'm assuming my Series X pre order......

Discus and support Funds taken from my MS account for I'm assuming my Series X pre order...... in XBoX on Consoles to solve the problem; the problem is that I have not seen an email or even a message regarding this step being taken. I would've thought that I would receive an email by... Discussion in 'XBoX on Consoles' started by Nedemis, Nov 3, 2020.

  1. Nedemis
    Nedemis Guest

    Funds taken from my MS account for I'm assuming my Series X pre order......


    the problem is that I have not seen an email or even a message regarding this step being taken. I would've thought that I would receive an email by now. I can not track where nearly $550 has gone from my MS account and it's really starting to worry me. I
    reached out to support regarding this a couple days ago and have not heard back from them yet. No other transactions show up in my order history that use my MS account funds.

    Has anyone else had this same situation occur to them? I'm genuinely concerned that somethings happened and not hearing back from support adds to this fear.

    :)
     
    Nedemis, Nov 3, 2020
    #1
  2. squeezil1 Win User

    Xbox Series X Pre order from Microsoft.com

    No guarantee, but baring shipping issues they are pretty good at getting it there on time, if not early.
    I pre-ordered the Series X direct from Microsoft, and it appears on my MS Order History. However, I've not received a confirmation e-mail that the order was placed. Was there a glitch with sending of e-mail confirmations for the pre-orders? Should I be
    concerned with the status of my order?
  3. HomegrownSilky Win User

    I bought the vault edition of modern warfare 2 the store is giving me the option to buy it again and the game says I don’t own it when I try to open it

    I pre ordered back in August and already paid the $70, I played the beta and campaign with no issues and now all the sudden my payment was cancelled and my funds were insufficient. I already paid for the $70 and they took my money.
    How did you pay for the purchase? If you used a credit card or paypal, the funds would not actually be taken out until 10 days before release. In August the system would have just run a check to see if the funds were there but the actual transaction would not have happened at that time. The only way the funds are taken at the time of pre-order is if you used your Microsoft account balance. Check your order history to see if the purchase shows as completed.
  4. awsome player20 Win User

    why does my pre older saying pending

    Question my pre-orders say Pending but since I used my debit card what do I do because the funds where already taken from my account right after I payed, will it stay pending until I pay a second time because if so then Microsoft is scamming me
  5. Smwutches Win User

    Pre-order help

    When you pay with a credit card, it won't charge you until it's within 10 days of release. So you just need to make sure you have enough funds before they charge you then or the pre-order will be cancelled. Funds are only taken immediately if you pre-order
    with your Microsoft account balance.
  6. IMOLDGREGG702 Win User

    Time and money wasted

    I am experiencing the same issue with Tekken 7. We pre-ordered the game on 02/01 and the charge came out at the end of May, which overdrew my bank account. We were not expecting those funds at that time. We assume funds come out at the time a purchase is
    made, like most logical people. I disputed the charge thinking it was unauthorized and cancelled the debit card that was used. Xbox apparently didn't get the message that the charge was reversed and pulled the funds from my bank account again on 06/14. Thankfully
    a chat agent was able to submit the request to just have the transaction cancelled and the funds returned to my bank. I'm okay with waiting a couple days.
Thema:

Funds taken from my MS account for I'm assuming my Series X pre order......

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