Funds expired a day early.

Apilots · May 4, 2014

Had a chat with a rep and was told to post here to fix it. I have received and email stating that my promotional xbox balance would be expiring. Said that today would be my last day to use it. Logged on today to spend it and saw nothing but 0's. Thanks
for any help.

:)

MeridianWolf · May 4, 2014

xbox live gold expired a day early

so my live was set to expire on the 16th (today) ..but it expired yesterday for some reason.

is this normal? (first time being silver in over a decade)

got a message that it was set to expire on the 16th, but went to play last night and found it already expired.

i would understand if it was like 9:00 PST (midnight in the east) but it was only like 7PM PST

the message i got even says it expired on the 16th (the message i got last night.. the 15th)

not a big deal, 1 day.. but what gives? kinda bummed i missed queuing the new GWG

Billward267 · May 4, 2014

Family Pack Expired Day Early

The Xbox One family support is different than the family pack we had on our Xbox 360. It is good for only one console. I have four Xbox 360 consoles with the family pack. My entire family can be online at the same time. I don't think this is possible
with a single Xbox One and their family support.

maxen · May 5, 2014

You would need to speak with Phone Support (specifically Billing) about this, as there's unfortunately nothing anyone here on the forums would be able to do in that case, we don't have access to the necessary tools to look into your account - only they would
have that.

support.xbox.com/contact-us

maxen

You would need to speak with Phone Support (specifically Billing) about this, as there's unfortunately nothing anyone here on the forums would be able to do in that case, we don't have access to the necessary tools to look into your account - only they would
have that.

support.xbox.com/contact-us

Smwutches

How long ago did you redeem the funds? Funds from the Rewards program expire after 90 days.

Smwutches

The funds are directly deposited into your account when you redeem the cards and the funds expire 90 days after redeeming them.

PaperParrot4946

The funds are directly deposited into your account when you redeem the cards and the funds expire 90 days after redeeming them.

Thanks, Smwutches!

Smwutches

Keep in mind that funds you earn from redeeming gift cards through Rewards expires after 90 days. If they expired, there's no way to get them back.

If you had the funds for less than 90 days, check your transactions at http://account.microsoft.com for any transactions you don't recognize.

Funds expired a day early.