Fui cobrado em 4,00 5 vezes seguidas [Translation-I was charged in 4.00 5 times in a row]

JonathanSousa6 · Jun 3, 2019

Eu entendo que é cobrado o valor de R$ 4,00 para verificar o cartão, o problema é que esse valor foi cobrado 6 VEZES seguidas, e eu queria saber se isso é normal ou é alguma falha. Como eles não paravam de cobrar eu desassociei o cartão da minha conta. Mesmo
eu tendo desassociado, queria a garantia de que o valor das 6 cobranças vão ser estornados. Espero um posicionamento da equipe.

[Translation-

I understand that it is charged the $ 4.00 value to verify the card, the problem is that this amount was charged 6 TIMES in a row, and I was wondering if this is normal or is it some flaw.
As they did not stop charging I disassociated the card from my account. Even though I had disassociated, I wanted the guarantee that the value of the 6 charges will be reversed.
I expect a positioning of the team.]

:)

XBF Diego M

Hi Jonathan,

Thank you for posting on the Xbox forums. Age verification charges to your credit card should only happen once and the charge will get reversed. The value differs by region but it should only charge you once. If you have any other questions about the charges
I suggest contacting Xbox customer support for assistance.

Contact us here
Select Xbox One
Select See other options
Select Payment & billing under Account management
Select show contact options and go to step 4
Select request a call from support if available or there should be a number for you to call

EdmarEstudante Offic

Assinei a avaliação gratuita do serviço xbox, entretanto veio cobrando em minha fatura do cartão de crédito o valor de R$ 4,00. Alguém me informar se este valor será estornado.

[Translation-I signed the free trial of the xbox service, however came charging on my credit card invoice the amount of $ 4.00. Someone inform me if this value will be reversed]

Aconteceu o mesmo comigo,as vezes ele estornam o valor automaticamente,as vezes não.No meu caso,tive de recorrer ao site reclame aqui e eles me responderam e me estornaram o valor

[Translation-The same thing happened to me,sometimes he reverses the value automatically, sometimes not. In my case, I had to resort to the site complain here and they answered me and reversed me the value]

XBF Eladio M

Hey godmr

Thank you for taking the time to post this on the Xbox Forums.

As there is no further information that we can provide to you on this matter, we will now be locking this thread. If you have any other questions or concerns that differ from this matter, please, feel free to create a new thread and we will cater to you
there.

Thank you for being part of the Xbox Family and we wish you a wonderful day!

Onyx Is Here

The verification charge is usually a hold and should release in a few days. You won't need to process a refund.

You can check this charge at https://account.microsoft.com/billing/orders

ThiagoSantos31

Então,

No histórico da minha conta, consta apenas o valor de R$ 1,00. Porém o débito no cartão foi feito de R$ 1,00 e R$ 4,00.

Só queria saber de onde surgiu esses R$ 4,00.

Obrigado!

[Translation - So,

In my account history, it's only $ 1.00. But the debit on the card was made $ 1.00 and $ 4.00.

Just wanted to know where this R $ 4.00 came from.

Thank you!]

Fui cobrado em 4,00 5 vezes seguidas [Translation-I was charged in 4.00 5 times in a row]