FUI COBRADO E NÃO RECEBI O PRODUTO[Translation-I WAS CHARGED AND I DID NOT RECEIVE THE PRODUCT]

eu já havia removido a cobrança automática, mesmo assim foi cobrado. quero o reembolso pois não usei

Translate-I had already removed the automatic charge, yet it was charged. I want the refund because I have not used

Não aparece essa opção, porque ja foi cobrado uma vez e não tinha crédito no cartão

Ai ta dizendo q vai ser cobrado dnv dia 11 mas eu queria cancelar esse gasto pelo menos esse mês

[Translation-This option does not appear, because it has already been charged once and had no credit on the card

Ai ta saying q will be charged dnv day 11 but I wanted to cancel this expense at least this month]

Hi Lucas,

Thanks for reaching out to the forums. We see you have a question on a charge. You can cancel the sub and it should auto refund the charge. You can also try to speak with support. If you turned off the recurring charge a day or two before subscription ends.
There is already a pending charge.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

obrigado pela ajuda, eu estava procurando pelo celular e acabei não conseguindo me localizar mt bem, assim q eu conseguir entrar em contato com o pessoal eu posto aqui o resultado pra encerrar o tópico.

[Translation-thanks for the help, I was looking for the cell phone and ended up not being able to locate me mt well, so q I manage to contact the staff I put here the result to close the topic.]

Acessei o site da Microsoft na intenção de comprar um jogo não obtive o sucesso porém descontou o valor de r$ 4 esse valor será estornado

-[Translation - I accessed the Microsoft website with the intention of buying a game but I didn’t succeed]