FS2020 does not appear in My Library

Hello there!

I have installed al of the 10 dvds abd when i put in dvd nr one snd start fs2020 I have to put in the Registration nr and but then uts written ”it id already used” (something like that. its not on the dvd:s. Last time I reinstall Windows 10 I had to start Windows store and start Fs2020 from there becouse the Registration nr is stored in the store someway where its says I own FS2020 i library. But when I change my hardwear and update Windows to 11 I dont own the FS2020 in library and can nit use the dvd for the installation, becouse after the installing i have to write the Registration number.

So the dvd:s work for the installing but i cant start the fs2020.

Regards Jerker

It does make sense. The Xbox/Microsoft Store does give refunds via
xbox.com/refund. If your order was cancelled, then there would have been a reason behind it. Check on

https://account.microsoft.com/billing/orders/ see if you have been refunded or not. If you have been refunded, then just preorder the game again if you wish.

So Im a little confused because this game is not out yet. It was out for preorder with a Nov 2020 release date. If money was taken out of your account for this preorder Microsoft would need proof of that for any refund you are looking for. You would need
bank statements that show the money was in fact taken.

I just checked, and was not reimbursed, and I can't see the invoice either. I've tried everything I think. I'll try calling the support phone later. Thanks a lot for your help.

Hiya,

I'm trying to install it on my machine after a reload and now I can't download it at all. It does not appear in my library at all.

Kind Regards

Dan