Frustrating experience - cannot connect to Live on 360

I've had a hellish evening. Quick backstory, couldn't connect all day (was on yesterday, no issues). Went to the Support Chat where an agent told me it was due to a service alert affecting a completely separate aspect of Live, fine. Hours later, the alert
was lifted and I still couldn't connect. The error messages flip flopped from 8015190E and 80151909. Went on Support Chat where a 2nd agent FINALLY agreed to skip the normal BS steps, asked me to delete my profile. I said I would but was concerned I wouldn't
be able to re-download. That's exactly what happened, and the agent stopped responding anyway. Went through Chat again, to a 3rd agent, who had me enter in some RB/LB/X code to delete system updates. I did that, and told him I could not download the update
because there was still no connection. Stupidly, I let him convince me to remove my Wi-Fi password, which severed the chat connection. And of course, still no Xbox Live.

So now here's the stats the Sticky asks for, someone please just freakin help me.

What Country/State/Province do you live in?: New Jersey, USA

Modem brand & model number: **** Motorola Surfboard SBG6580

Router brand & model number:**** Motorola Surfboard SBG6580

How many consoles do you have connected to this router?: Just the one

Wired or wireless (for each console): Wireless

If Wireless, are you using a white or black external adapter, or an internal adapter (Xbox 360 S/E)?: Internal

Things you have tried: Cleared cache, removed system update, countless disconnects/restarts, removed Wi-Fi password

Do you have a NAT error? If so, what is your NAT type?: No

Is UPnP Enabled?:

Any Error Codes you encounter: 8015190E and 80151909 (initially, but not lately)

Who is your ISP(Internet Service Provider)?: Comcast Xfinity

W: 0000 - 0021

X: 0000 - F001

Y: 0000 - 0000

Z: 0000 - 0000

ID: FFFF - FFFF

L: 8015 - 1000

Q: 8007 - 0435

T: Wireless

D: 75.75.75.75, 76.76.76.76

S: No Security (formerly WPA2)

C: 1

:)

 

unable to connect to X box live

Mine says cannot connect to xbox live. So frustrating

 

try that again something happened on our end waiting a bit might help

very frustrating cannot sign into Xbox live I've signed on my account I set up payment options says completed and still not able to connect to network Xbox one live

 

Just before you experienced this issue, were you playing an online game or did you just turn-off your console?

 

I've had the exact same problem for the past 2 days. I've tried everything the OP tried except removing my wifi password, in addition to trying a wired connection to my router and a wired connection to my modem, none of which has worked and leading me to
believe that the problem is with Live and not my internet or network. Nothing changed with my network that I know of, my 360 just suddenly stopped connecting to Live. Not sure what else I can do to try resolving this.

By the way, I'm also in NJ. Not sure if it's relevant but it is a coincidence.

 

Hey there Aristotle1991!

Sorry to hear about the trouble you're having with connecting to Xbox Live. So that we can best help you out please create a new thread detailing the connection trouble you're having.

 

Well I am in Ohio and having the EXACT same issue. Nothing works. My internet connection is great but can't connect to live and happened all of a sudden

 

From my Understanding Most Services are up & running but. Affecting Parts of the Country. As I am not in NJ but. My Netflix & apps work Great. So it might be Situational based on Where you Live.

 

I'm having the same issues. Error code 8015190E. I also live in Ohio. I guess there is an outage not being reported? The live "status" is good.

 

Hey everyone!

As Mister Maka stated above, please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried.
Thanks in advance!