Frustrated with Xbox Series S Performance Issues & Microsoft Support—Seeking Help

Hello Xbox Community,

I’m reaching out because I’m at my wit’s end with the support I’ve received and the ongoing performance issues with Star Wars Jedi: Survivor on my Xbox Series S. I’ve been struggling with these issues for a while now, and despite contacting Microsoft Support multiple times, I’ve gotten little to no help in resolving the situation.

Here’s a bit of context on what I’ve been going through:

1. The Issue: Star Wars Jedi: Survivor runs terribly on my Xbox Series S, despite it being advertised as optimized for this system. I’ve encountered severe performance problems, including lag, stuttering, and inconsistensy when panning the camera. In short, the game is unplayable. I recognize NOW after all this trouble that the game only runs at 30 FPS on the Series S, however, this was not advertised on the store page, and I had no idea the game would be completely unplayable. After troubleshooting and trying all recommended solutions, nothing has worked.
   
2. My Experience with Microsoft Support: I reached out to Microsoft Support multiple times, hoping to find a solution. I was told the issue was with the developer, and they escalated my case. However, the support team has been inconsistent, unhelpful, and often dismissive. I was advised to contact the game’s developer directly, but there’s no clear way to do so. Furthermore, I’ve never received a direct follow-up from the escalated team. I feel completely disregarded, with no clear path forward.
   
3. What I’m Seeking: I’ve been waiting for a resolution that would allow me to either get the game working as it should or make things right with Microsoft. I’ve asked for options like a refund or at least an upgrade to a Series X due to the performance issues, but Microsoft hasn’t been willing to help or communicate openly about any reasonable solutions.
   
4. The Emotional Toll: To add to the frustration, this situation has been emotionally draining. It’s not just a gaming issue; it’s a matter of feeling ignored and helpless when all I want is to enjoy my gaming experience without constant technical problems. The lack of support and lack of empathy from Microsoft only makes this worse.
   

What I’m Asking:

• Does anyone else have similar experiences with Jedi: Survivor on Series S?
  
• Has anyone successfully escalated an issue like this with Microsoft Support, and what steps did you take?
  
• Any recommendations for what I can do next? I'm feeling stuck, and it's hard to keep dealing with this constant runaround.
  

I’m hoping to hear some suggestions from others who may have been through something similar or have advice on how to get proper support. It’s incredibly frustrating when you feel like no one is willing to help, and I just want a solution that works.

Thanks in advance for any help or advice.

:)