Frustrated With Support - Need Help

Discus and support Frustrated With Support - Need Help in XBoX on Consoles to solve the problem; So ive spent about 2 hours with chat today. Long story Short, I have been recieveing NUMEROUS hate messages about my gamertag. I contacted support and... Discussion in 'XBoX on Consoles' started by BlazeLikeJesus, Jan 18, 2014.

  1. Frustrated With Support - Need Help


    So ive spent about 2 hours with chat today. Long story Short, I have been recieveing NUMEROUS hate messages about my gamertag. I contacted support and chatted for a while, finally a supervisor said they would push through a gamertag change for me, it never
    happened, I contacted support again and told them about this, they said they COULDNT push through a gamertag change, only enforcement could, so they directed me here. Fed up with support, was lied to, then pointed to a different place, spent 2 hours of my
    day on this issue and STILL not resolved.

    :)
     
    BlazeLikeJesus, Jan 18, 2014
    #1
  2. ngocphi
    ngocphi Guest
    Frustrated with Support

    yes this does take awhile

    really talk to a police officer to see how long identidy theft or normal crime takes

    its not a checkbox solved and collect some evidence collected
     
    ngocphi, Jan 18, 2014
    #2
  3. ngocphi
    ngocphi Guest
    Frustrated with Support

    no thats not possible for 30million users hacked but you have to remeber even 1% of 100k of users are still 1000 users

    do you really expect police to finish paperwork and solve crime in 1 day in a city of 1million?

    do you really think people use common sense to protect thier accounts?

    like using the same email and password on every site? thats still the number 1 phishing method

    1million people do not get robed

    however you still have car jackings and robberies that do not take 5mins to solve

    i love to see you prove that

    no IP logs and console ids are not that simple

    first and foremost iplogs and console ids do not validate a claim as purchases can be made by computers or at a friends house

    you could've purchased at another computer at work or replaced your console or moved

    do you really expect cops to bust down your friends door because you brought your tv over and it got stolen at a later date?
     
    ngocphi, Jan 18, 2014
    #3
  4. Lillithvain
    Lillithvain Guest

    Frustrated With Support - Need Help

    Sorry you've been given some false information. But, I can assure you, Xbox LIVE support does not have the authority to issue a free gamertag change. The enforcement team can only take action against your account and force a gamertag name change if there
    is a valid reason for doing so, such as a violation of the code of conduct. Even then, you are issued a system generated gamertag and are not permitted to create a new one unless you pay for it. Long story short, you cannot, under any circumstances, change
    your gamertag for free.
     
    Lillithvain, Jan 18, 2014
    #4
  5. The only forced gamertag switch would have to be if the gamertag is offensive (which yours is not.. sorry). You are going to have to pay the 10$ and there is no way to get a free one otherwise as Lillithvain had said.
     
    Quadtastrophe, Jan 18, 2014
    #5
  6. Daft Badger
    Daft Badger Guest
    Just to add,if you really are getting harassing messages over live then file a complaint via your console & block communications,even set your preferences to friends only.
     
    Daft Badger, Oct 31, 2018
    #6
  7. Quadtastrophe Win User

    Frustrated With Support - Need Help

    The only forced gamertag switch would have to be if the gamertag is offensive (which yours is not.. sorry). You are going to have to pay the 10$ and there is no way to get a free one otherwise as Lillithvain had said.
  8. Lillithvain Win User

    Frustrated With Support - Need Help

    Sorry you've been given some false information. But, I can assure you, Xbox LIVE support does not have the authority to issue a free gamertag change. The enforcement team can only take action against your account and force a gamertag name change if there
    is a valid reason for doing so, such as a violation of the code of conduct. Even then, you are issued a system generated gamertag and are not permitted to create a new one unless you pay for it. Long story short, you cannot, under any circumstances, change
    your gamertag for free.
  9. Daft Badger Win User

    Frustrated With Support - Need Help

    Just to add,if you really are getting harassing messages over live then file a complaint via your console & block communications,even set your preferences to friends only.
  10. Smwutches Win User

    Frustrated mom needing help!!

    You would have to use a credit card or Paypal to pay off the balance he owes before you can use the prepaid card.

    The overdue balance would be tied to his subscription, not his Microsoft account balance. If he had $.53 in his Microsoft account balance, that is most likely still intact since that would not have been enough to pay for a subscription.
  11. KaydenPavao Win User

    Frustrated mom needing help!!

    So i guess my question is (unless you explained it and I'm not understanding correctly) how can he owe $15.93 if he hasn't purchased anything and had a balance of $.53? I don't think he's subscribed to anything that i don't know about, as he is under parental
    supervision and that's the reason why i buy the card so that he can't purchase anything on my debit. I'm just so confused lol i just want the kid to be able to play on live. So I'm just trying to see how that money was spent, how there's a balance and if it
    was a mistake or something? Or is the bottom line that I'm going to have to pay the 15 and change and suck it up. Not that it's a lot, just the point. I didn't wanna add my debit info. Reason being is because my son has ordered things in the past thinking
    i guess that i had unlimited funds on my card 🤦
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