Frustrated With Support - Need Help

So ive spent about 2 hours with chat today. Long story Short, I have been recieveing NUMEROUS hate messages about my gamertag. I contacted support and chatted for a while, finally a supervisor said they would push through a gamertag change for me, it never
happened, I contacted support again and told them about this, they said they COULDNT push through a gamertag change, only enforcement could, so they directed me here. Fed up with support, was lied to, then pointed to a different place, spent 2 hours of my
day on this issue and STILL not resolved.

:)

 

Frustrated with Support

yes this does take awhile

really talk to a police officer to see how long identidy theft or normal crime takes

its not a checkbox solved and collect some evidence collected

 

Frustrated with Support

no thats not possible for 30million users hacked but you have to remeber even 1% of 100k of users are still 1000 users

do you really expect police to finish paperwork and solve crime in 1 day in a city of 1million?

do you really think people use common sense to protect thier accounts?

like using the same email and password on every site? thats still the number 1 phishing method

1million people do not get robed

however you still have car jackings and robberies that do not take 5mins to solve

i love to see you prove that

no IP logs and console ids are not that simple

first and foremost iplogs and console ids do not validate a claim as purchases can be made by computers or at a friends house

you could've purchased at another computer at work or replaced your console or moved

do you really expect cops to bust down your friends door because you brought your tv over and it got stolen at a later date?

 

Sorry you've been given some false information. But, I can assure you, Xbox LIVE support does not have the authority to issue a free gamertag change. The enforcement team can only take action against your account and force a gamertag name change if there
is a valid reason for doing so, such as a violation of the code of conduct. Even then, you are issued a system generated gamertag and are not permitted to create a new one unless you pay for it. Long story short, you cannot, under any circumstances, change
your gamertag for free.

 

The only forced gamertag switch would have to be if the gamertag is offensive (which yours is not.. sorry). You are going to have to pay the 10$ and there is no way to get a free one otherwise as Lillithvain had said.

 

Just to add,if you really are getting harassing messages over live then file a complaint via your console & block communications,even set your preferences to friends only.