Frustrated! Trying to access order history, but it's incomplete.

Discus and support Frustrated! Trying to access order history, but it's incomplete. in XBoX Games and Apps to solve the problem; I'm terribly frustrated. I purchased Rock Band 4 and am trying to download all of my previous DLC. I long ago exported all the previous games (RB1,... Discussion in 'XBoX Games and Apps' started by nightglider1, Sep 29, 2016.

  1. nightglider1
    nightglider1 Guest

    Frustrated! Trying to access order history, but it's incomplete.


    I'm terribly frustrated. I purchased Rock Band 4 and am trying to download all of my previous DLC. I long ago exported all the previous games (RB1, RB2, Lego RB, AC/DC, etc.)

    The only songs that aren't showing as available are the Lego RB ones. Harmonix needs me to get Xbox Support to research my DLC entitlements, but when I was in support chat just a few minutes ago, the only purchases showing up in my order history are some
    song purchases between September 2013 and January 2014. This is crazy, since I have purchased games and content since 2007 when I originally bought a 360 console, yet selecting All Purchases and All Dates, those are the only things that show up.

    The Marketplace switched from Points to real money back in August 2013. Is it possible that caused my previous purchase history to vanish? Any ideas on how I can get a list of my pre-September 2013 purchases?

    Thanks!

    :)
     
    nightglider1, Sep 29, 2016
    #1
  2. jawest78
    jawest78 Guest
    Where is my Bioshock?

    You can restart the download from your download history.

    .

    support.xbox.com/.../view-download-history.

    .

    Before restarting the download, you should access your memory and clear any incomplete downloads (marked with a yellow triangle) in order to help ensure you do not encounter any issues.
     
    jawest78, Sep 29, 2016
    #2
  3. DigitalAssassin
    DigitalAssassin Guest
    HELP | JUEGO INCOMPLETO | Games With Gold

    Hi there, I would suggest going through your hard drive and deleting all incomplete or corrupt files of the failed downloads and trying to re-download through your history:

    support.xbox.com/.../view-download-history

    Don't just re-download the game, make sure to delete the incomplete downloads first.
     
    DigitalAssassin, Sep 29, 2016
    #3
  4. Miss Ghidorah
    Miss Ghidorah Guest

    Frustrated! Trying to access order history, but it's incomplete.

    Hey nightglider1!

    Sorry to hear about the frustrations - that is an odd issue. Is it possible that you made the purchases under another account during that time frame? You can check this over at
    account.microsoft.com/.../orders

    Let us know!
     
    Miss Ghidorah, Sep 30, 2016
    #4
  5. nightglider1
    nightglider1 Guest
    No, I've only ever had the one account.
     
    nightglider1, Sep 30, 2016
    #5
  6. Miss Ghidorah
    Miss Ghidorah Guest
    Hey nightglider1,

    Let's have you get in contact with
    phone or chat support     again to take a closer look at your game licenses. They should be able to narrow down on why you're unable to access that content for you.

    Hopefully that gets resolved soon! Let us know how it goes.
     
    Miss Ghidorah, Sep 30, 2016
    #6
  7. nightglider1
    nightglider1 Guest
    I will get in contact with them in the near future, when I'm not so frustrated.
     
    nightglider1, Nov 2, 2018
    #7
  8. Miss Ghidorah Win User

    Frustrated! Trying to access order history, but it's incomplete.

    Hey nightglider1,

    Let's have you get in contact with
    phone or chat support     again to take a closer look at your game licenses. They should be able to narrow down on why you're unable to access that content for you.

    Hopefully that gets resolved soon! Let us know how it goes.
  9. Miss Ghidorah Win User

    Frustrated! Trying to access order history, but it's incomplete.

    Hey nightglider1!

    Sorry to hear about the frustrations - that is an odd issue. Is it possible that you made the purchases under another account during that time frame? You can check this over at
    account.microsoft.com/.../orders

    Let us know!
  10. nightglider1 Win User

    Frustrated! Trying to access order history, but it's incomplete.

    I will get in contact with them in the near future, when I'm not so frustrated.
  11. nightglider1 Win User

    Frustrated! Trying to access order history, but it's incomplete.

    No, I've only ever had the one account.
  12. jawest78 Win User

    Where is my Bioshock?

    You can restart the download from your download history.

    .

    support.xbox.com/.../view-download-history.

    .

    Before restarting the download, you should access your memory and clear any incomplete downloads (marked with a yellow triangle) in order to help ensure you do not encounter any issues.
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Frustrated! Trying to access order history, but it's incomplete.

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