Frustrated Parent

Discus and support Frustrated Parent in XBoX on Consoles to solve the problem; My son's x-box account keeps getting banned for cheating. It says unauthorized use of software or hardware. My son is only 9 years old and claims he... Discussion in 'XBoX on Consoles' started by GiggleStomper10, Jan 10, 2018.

  1. GiggleStomper10
    GiggleStomper10 Guest

    Frustrated Parent


    My son's x-box account keeps getting banned for cheating. It says unauthorized use of software or hardware. My son is only 9 years old and claims he doesn't know what's going on. What's frustrating me is I don't know what's going on. I want to be
    able to access my son's account and find out why its being banned. When I click on the "Apply for Review" I get asked questions I don't know the answers to in order to move forward. In fact I only answered one question wrong. Customer service says they can't
    help.

    Why am I being denied access to why the account has been banned and given this broad explanation. The kid is only 9 how the hell would he have installed software or hardware to help him cheat? I feel cheated out of all the money I have dumped into this
    thing only to not have use of it. I am very close to throwing the thing out the window.



    Does anyone know if PlayStation has better customer service?

    :)
     
    GiggleStomper10, Jan 10, 2018
    #1
  2. KitKatKyla01
    KitKatKyla01 Guest
    Banned Account

    Thank you very much. I am one very frustrated Parent and think there should be a better way to to deal with the situation .
     
    KitKatKyla01, Jan 10, 2018
    #2
  3. sinistersnake81
    sinistersnake81 Guest
    Blocking netflix

    They have tried that but were forced to give their pass code to the parent at the other house. Very frustrated with the situation.
     
    sinistersnake81, Jan 10, 2018
    #3
  4. KindGryphon
    KindGryphon Guest

    Frustrated Parent

    The questions it asks are there to gauge your knowledge of the code of conduct. All answers to the questionaire are in the code of conduct.

    Playstation support also is not better when it comes to bans/suspensions. They dont have any sort of case review process at all for bans/suspensions and psn support cannot assist with bans/suspensions on psn either.
     
    KindGryphon, Jan 10, 2018
    #4
  5. ngocphi
    ngocphi Guest
    unauthorized use of software that doesn't sound right ate you sure it's not something else like communications suspension

    Repeated cheating and account modification will only result in a perm ban not repeat suspensions just like any other console

    If I were you I'd watch your child more closely

    You can check https://enforcement.xbox.com

    With the parental acount and check his enforcement history

    If it's communication suspension which is more likely

    If that's the casetell him to keep it clean
     
    ngocphi, Jan 10, 2018
    #5
  6. FunnyJuggler117
    FunnyJuggler117 Guest
    Hello there. A lot of people have been having the same issue. Their phone number is 425 954 5113
     
    FunnyJuggler117, Jan 10, 2018
    #6
  7. ngocphi
    ngocphi Guest
    ummm cause duh people should be keeping it clean and I'm sorry 1% is not alot

    And no they don't have any contact number it prevents harassment
     
    ngocphi, Nov 1, 2018
    #7
  8. ngocphi Win User

    Frustrated Parent

    Hello there. A lot of people have been having the same issue. Their phone number is 425 954 5113
    ummm cause duh people should be keeping it clean and I'm sorry 1% is not alot

    And no they don't have any contact number it prevents harassment
  9. FunnyJuggler117 Win User

    Frustrated Parent

    Hello there. A lot of people have been having the same issue. Their phone number is 425 954 5113
  10. ngocphi Win User

    Frustrated Parent

    unauthorized use of software that doesn't sound right ate you sure it's not something else like communications suspension

    Repeated cheating and account modification will only result in a perm ban not repeat suspensions just like any other console

    If I were you I'd watch your child more closely

    You can check https://enforcement.xbox.com

    With the parental acount and check his enforcement history

    If it's communication suspension which is more likely

    If that's the casetell him to keep it clean
  11. KindGryphon Win User

    Frustrated Parent

    The questions it asks are there to gauge your knowledge of the code of conduct. All answers to the questionaire are in the code of conduct.

    Playstation support also is not better when it comes to bans/suspensions. They dont have any sort of case review process at all for bans/suspensions and psn support cannot assist with bans/suspensions on psn either.
  12. THEOWENKILLER Win User

    XBL Scenario for a frustrated parent!

Thema:

Frustrated Parent

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