Frustrated customer seeking a way to return a faulty Xbox Elite 2 Controller

Discus and support Frustrated customer seeking a way to return a faulty Xbox Elite 2 Controller in XBoX on Consoles to solve the problem; My ludicrously expensive Xbox Elite Controller has in the past 2 months or so developed numerous issues: 1. the X button started becoming inconsistent... Discussion in 'XBoX on Consoles' started by JamiePollock1, Feb 5, 2022.

  1. JamiePollock1
    JamiePollock1 Guest

    Frustrated customer seeking a way to return a faulty Xbox Elite 2 Controller


    My ludicrously expensive Xbox Elite Controller has in the past 2 months or so developed numerous issues:

    1. the X button started becoming inconsistent with its activation

    2. the Y button followed suit

    3. the up direction of the left thumbstick is now somewhat inconsistent and doesn't always trigger

    I have older wired Xbox controllers that have never developed any issue other than surface wear and tear, so go figure how this premium product is such a disaster. I bought this on Amazon, and their returns finished 31 Jan, so now I have to look to MS to resolve.

    It's registed as a Device and its warranty has a year, so no problem there.

    I try to start an Order for a service repair through the MS site. I can get as far as "Select shipping address to see available service options" where as soon as I try to click "+ enter a shipping address" I consistently get a fail screen which states:

    "Sorry, something went wrong.

    We're not sure what happened but refreshing the page may help, or try again in a little while."

    TraceId: ZgWRxehYzkij8OIV.8.80

    There is no other option for me to pursue. I try to directly contact them and it keeps telling me that call backs aren't available and then deflecting me back to this community, so any help would be much appreciated (though I'm struggling to see how anything other than a repair or replacement will fix these issues). Moreover, since this fault has developed I have now read numerous instances of others who have had similar experiences with this Elite 2 controller and claim it's all design related, so who knows where this will end...

    :)
     
    JamiePollock1, Feb 5, 2022
    #1
  2. Georges C. Win User

    Frustrated customer seeking a way to return a faulty Xbox Elite 2 Controller

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Jamie, sorry for what is happening, and as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and not your account, we could not perform a procedure of guaranteeing your control, to do this the ideal would be to contact xbox support via chat.

    https://support.xbox.com/en-us/contact-us
  3. NULUSIOS Win User

    Xbox one Controller identified as Bluetooth LE Xinput Device

    I just bought Elite 2 and the problem is FRUSTRATING.
    I will probably need to return it!

    This is a VERY expensive controller, yet MSFT scr*ws us over.

    Unbelievable!
  4. PunkyPewster Win User

    Xbox Elite 2 controller NOT working with new firmware update

    Returning it seems to be the only legitimate option. Flydigi looks to make a very nice controller that will do everything the Elite 2 will do but has even more buttons and is capable via REWASD.

    So I think I will return this Elite 2 and go with Flydigi since they seem to actually care about PC gamers as customers.
  5. Dirty Loco Win User

    I bought a controller 2 weeks ago and the buttons get stuck?

    If it is only 2 weeks old, return it to the store.

    You're not going to be banned for a faulty controller.
  6. Fl0ydPinkert0n Win User

    Question about controller

    Weight, options / customizations, and obviously price.

    More info on the Elite: https://www.xbox.com/en-US/xbox-one/accessories/controllers/elite-wireless-controller

    And the Elite V2: https://www.xbox.com/en-us/xbox-one/accessories/controllers/elite-wireless-controller-series-2
Thema:

Frustrated customer seeking a way to return a faulty Xbox Elite 2 Controller

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