FRUSTRATED and disgusted with Microcoft's communication and "support"!!!

JuanitaAdkins · Jan 18, 2019

WHY oh why is it so hard to get one of the largest companies to communicate with you when you have a problem. Its ok when they want your money, but after that forget it.

I have no XBox and I am being charged each year for XBox LIve!!! I discovered a credit card charge from a couple of days ago and my credit card company said that Microsoft doesn't talk to credit card companies.

I am putting in a fraud report. Apparently the credit card company said that a new card won't help as they will just charge the new card too. I have to contact XBox, BUT guess what. Can't get past the wall of 'COMPUTER' FORUMS... AND VIRTUAL ASSISTANTS
THAT DONT ASSIST! Just waste your time.

Why doesn't XBox pay some people to answer the [Mod removed- Profanity] phone like a company that cares.

I am considering getting a lawyer so I can take back control of my credit card. Has anyone else had a problem with not being able to get a charge cancelled?

:)

XBF Leslie D

Hi Juanita,

Sorry to hear about the hassle. We have an article on how to
"Cancel or turn of recurring billing for a Microsoft subscription" that provides the steps on getting that settled. Now,
In regards to reversing the payment, you would need to submit a refund request.
Click here to complete a Refund Request Webform,

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.

As this is a support forum, if you would like to pursue legal action then we will not be able to assist further and we will be locking this thread. For more information, please visit our
Legal
and Corporate Affairspage. If you would like to continue troubleshooting, please feel encouraged to start a new thread and we will be happy to assist you there.

Hope this info helps!

Smwutches

You can contact support via chat or request a call back. Go to http://support.xbox.com/contact-us and click more options under the virtual assistant to bypass it. Then you
should be given other options of contacting support. If you don't see those options, change your topic.

M3tal Daz3

It's really easy to cancel the live service just log in here: https://account.microsoft.com/services/

If you still have issues just contact xbox support: http://support.xbox.com/contact-us

auburnlaw

Dude, I was a cop, don't try to tell me what they do and don't do. You are wrong. And, FYI, I have solved crimes INSTANTLY and have returned property INSTANTLY. I've been to domestics and made arrests on the spot. I have caught and arrested shop lifters
within minutes of the store calling AND returned the shop lifted items the same day.

YOU DO NOT KNOW WHAT YOU ARE TALKING ABOUT.

I HAVE SOLVED CRIMES AND CAUGHT CRIMINALS, HAVE YOU?

ngocphi

you don't seem to understand

if and WHEN escalations department has anything they will write notes for the phone support

phone support cannot give you anything that they do not have

thats a seperate department nor can they give out a number for the escalations department which is a very very small department

you have to relieze that there is over 30million xbox live users and counting

depending on caseload this can take time

have you ever filed a police report and get any result the next day ?

no you can;t because the police department has other cases in the hundreds in any major city and then its very few officers

(btw check your history books it wasn't einstien it was ben franklin who has 2 centuries over einstien)

en.wikiquote.org/.../Benjamin_Franklin

FRUSTRATED and disgusted with Microcoft's communication and "support"!!!