frozen console

my 360 console froze up during the connectivity test. I was instructed to unplug for 60 seconds and turn on. It makes the "ping" sound when I touch the power button but does not start up.

:)

 

Frozen console

Have you tried holding the power button until the console shuts down? That should fix the issue.

 

Frozen console

Great advice I'm new on this xbox stuff and your input saved my day, than you so much!!!

 

Hey there HumidQuotient59



Please see the below two guides for instructions on what to do. Firstly, we need to identify if this is a power problem or a blank screen problem.



If when you turn your console on (after the ping sound) the power to the Xbox 360 cuts and there are no lights on the center of the console power button, then see the below troubleshoot.



http://support.xbox.com/xbox-360/system/xbox-360-no-power-solution



If when you turn your console on, the console power button stays lit, then please see this troubleshoot



Xbox Blank Screen | Xbox 360 Monitor Issues - Xbox.com



You may come across a step where you have to use your controller, if the console is not syncing to the controller for you to complete the step, then please try a wired controller or skip the step completely if this doesn't help. The overall result may be
that you need to send your console off for a repair, the above guides will give you a heads up on where to go if you need to do this.



Many thanks,

Cloud