Friends not appearing in lobbies

My friends and I are at college and are having problems connecting in Reach and Unity. With Reach, none of us can see anyone but ourselves alone in a lobby, with no option to invite. With Unity, we cannot connect because of the same problem: the invites
aren't available. I've never had this problem before, so this is definitely abnormal.

:)

 

Friends list Friends not appearing

So I am constantly adding friends on Xbox one, and one thing i have noticed is that i add them, and when i go to find them in my friends list they are not there, restart my xbox and they normally are, also if i try to unfriend that person that isnt appearing
so as to add them again, it does not delete them, it still says "change friendship" and the only way to make it so i can appear to add them again is by blocking and unblocking them, and still it says add friend, and also remove at the same time, i have had
a few friends who have also experinced this issue, i would appreciate you guys finding a solution or fixing the problem if its a problem with the programming. thank you.

 

Friends list Friends not appearing

Hey there, xSinkingEnd64!

There's a few things going on here that you seem to be running into. When you add your friends and need to restart your console to see them, this is a caching issue. One of thing you can do instead of a restart is hit LT + RT + Y. This is a dashboard refresh,
and should show you your friends there.

The need to block someone to remove them as a friend fully, and still seeing the remove option after, is something I haven't seen before, though. What I suggest doing is making note of the gamertag, the time you had to block them, and your time zone. Give

phone support a call, and ask them if they can get it up to the right teams to work with you. If they are unable to do so, post back here with a reference number from the call, and we'll look into the options here on our end.

Hopefully you get all sorted out! Keep me updated.

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

 

Hey, T! This is likely happening because you've got a Moderate or Strict NAT on your consoles while on campus. In order to make that open, you will need to work with your school's IT department that has access to the routers in your building. Note that it
may not work because you guys are on the same network, too. However, your IT department should be able to assist you further if this is the case.

Let us know if you need further assistance after reaching out to them!