friends modded account keeps making our account disconnect...help!

Hey,

we have a brand new xbox one s and it works perfectly fine...until my son's friend joins his party or game using his modded account. This causes our xbox to disconnect from party and game! We have opened ports and sorted other problems that we were having
with forza horizons 3, but this is now the only thing that causes the box to disconnect. It's very frustrating and my son's friend is saying its not his modded account but our box only disconnects when he uses that account. Please does anyone have any more
ideas as this is driving me mad!

Thanx

:)

 

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Hi

The word modded account has me very concerned as this could mean anything, However please get him to check his account on the web site below to if he is subject to any enforcement actions.

https://enforcement.xbox.com/home