friends list not working?

DeathsColdDark · Dec 18, 2014

am i the only one having this problem?

:)

xSinkingEnd64 · Dec 18, 2014

Friends list Friends not appearing

So I am constantly adding friends on Xbox one, and one thing i have noticed is that i add them, and when i go to find them in my friends list they are not there, restart my xbox and they normally are, also if i try to unfriend that person that isnt appearing
so as to add them again, it does not delete them, it still says "change friendship" and the only way to make it so i can appear to add them again is by blocking and unblocking them, and still it says add friend, and also remove at the same time, i have had
a few friends who have also experinced this issue, i would appreciate you guys finding a solution or fixing the problem if its a problem with the programming. thank you.

Misses Quinzel · Dec 18, 2014

Friends list Friends not appearing

Hey there, xSinkingEnd64!

There's a few things going on here that you seem to be running into. When you add your friends and need to restart your console to see them, this is a caching issue. One of thing you can do instead of a restart is hit LT + RT + Y. This is a dashboard refresh,
and should show you your friends there.

The need to block someone to remove them as a friend fully, and still seeing the remove option after, is something I haven't seen before, though. What I suggest doing is making note of the gamertag, the time you had to block them, and your time zone. Give

phone support a call, and ask them if they can get it up to the right teams to work with you. If they are unable to do so, post back here with a reference number from the call, and we'll look into the options here on our end.

Hopefully you get all sorted out! Keep me updated.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

DeathsColdDark · Dec 18, 2014

looks like it is working again. i could be wrong though

Jomari Arc

Thank you for your response,

For further assistance on checking your Xbox Account, we would suggest that you contact out Xbox Chat Support.

Regards.

CreyosTheBear

Hi,

We certainly want to get this taken care of, please follow the instructions on how to successfully power cycle your Xbox One console:

1. Hold the power button down on the front of the console for ten seconds.

2. Once the ten seconds pass you can power the system back up and you should be able to access your Friends List once again.

Let us know how it goes.

Regards.

This answer was definitely not helpful. Did you even read my request ? I did say Xbox app on Windows 10 !!! Not Console....

DeathsColdDark

looks like it is working again. i could be wrong though

Geri M.

Hello Rob smith1,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Kind regards,

Xbox Forum Moderator

Microsoft Community

M3tal Daz3

There is a service alert going on right now with the xbox live:

Affected platforms: Xbox One Xbox on other devices Xbox on Windows 10

Affected services: Managing friends lists and tracking what friends are doing

Latest update: Are you having trouble seeing your friends list or viewing the activity of your friends? We want you to know that we're working to get this resolved ASAP! Thank you for your patience, Xbox members. We’ll post another update when more information
becomes available.

Be patient until this issue is solved.

friends list not working?