friends list at 0

Are you in the Xbox Insider program by chance?

Hi Reece, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Currently, there is an ongoing service alert which is why you're experiencing the said issue. Don't worry because there is no problem with your account and this is already being worked on.

For more information and for you to track down the outage please check this link: https://support.xbox.com/xbox-live-status

Hi Sam,

Thanks for reaching out to us! We understand this can be confusing and frustrating since the friends list is not
showing up properly. We see that this is becoming more widespread and are collecting as much information as possible on this issue. I would suggest trying to

remove then re-add the profile or a
hard power cycle.

If that does not work then try a Soft
Factory Reset.



Generally when this happens, it could be the operating system is having some technical difficulties since the list
is viewable on other devices.

Side Note:
It is
very important to make sure you know the primary email/password to the account before removing
it from the console.

To check the email being used with the gamertag, go to
Settings > Account > sign-in, security & passkey;
in middle column at the top it will say "show on home"
if it is checked it will rotate from gamertag and email on homepage. If it is not check marked, it will show in this box.

P.S make sure you are connected to a stable network beforehand.



Let us know if that helps!

Hello Sam!

We have a suggestion for you here, as some features for loading activity for friends or general information for other users' profiles is to ensure that the network connection is not experiencing any errors.

Please attempt to follow our Xbox One NAT Error Solution for assistance with everything networking for the Xbox One console.

Follow this and let us know if this was in anyway helpful, or if further assistance is needed.

We wish you the very best!

No im not part of the program