Friends appear offline

Hi,

The Xbox app on Windows 10 keeps showing my friends as offline, even though they are 100% sure online.

When i check the Xbox app on my phone or my Xbox One itself it does show them being online.

In the network settings it says server connectivity is connected, but my NAT type is moderate.

I've tried finding information about this problem and how to fix it, but haven't been able to find any solution.

Hopefully one of you knows what to do...

:)

 

Friends always appear offline

Hey there Dragon Sl8yer.

Can you please share what your detailed network statistics have listed under network settings? Does your NAT show as open? Keep us updated so that we can best help you out.

 

Friends always appear offline

For the past couple of weeks all most of my friends always appear offline. I have checked my account settings and everything looks good. I have asked them to check their account settings and it says they are online. Others can see them online but they
always appear offline for me. I have tried to reboot the console and unfriend/refriend them but nothing has worked. I cannot message them on join parties even when they invite me because console has them as offline.

 

Hi Lextase,

Having a corrupted profile is one of the possible reasons why your friends are showing offline even though they are online. To help you resolve this concern, I recommend that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

Click here

Step 2: Check for updates for apps and games from Windows Store. Kindly click the link below to proceed:

Check for updates for apps and games from Windows Store

Step 3: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

1. Click Start and click Settings.
2. Select System.
3. Select Storage.
4. Select This PC.
5. Click Temporary files.
6. Choose Temporary files.
7. Click Remove files.

Step 4: Reset Xbox app from Settings.

1. Click Start and click Settings.
2. Select System.
3. Select Apps & features.
4. Find the Xbox app and click Advanced options.
5. Click Reset. Restart your device so that the changes can take effect. Launch the Xbox app.

Your NAT should also be set as OPEN, to do this you may need to open ports using port forwarding. Kindly check the link below for the steps under "Open network ports using port forwarding".

Click here

Kindly update us with the results, so that we can assist you further.