Friends account permanently banned for a clean profile picture

Hi,Trevor ! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

This is a community forum so we really have no type of access to find out why your friend was banned.

All you can do is tell him to submit a case review if elegible

https://support.xbox.com/help/family-online-saf...

the picture i got permanent ban for is my profile picture now tell me is this violating xbox rules?

Ok thank you, I Was just wondering because my buddy said this happened to him before where he was permanently banned and his appeal was denied but they gave him his account back

The enforcement team doesn't use the forums so no one here could give you any information regarding your ban. They do not send warnings. Your warning is the code of conduct/terms of service you agree to when you sign up. If they denied the appeal, there is nothing else that can be done.

thank you for your replay, i can assure you i am aware of the xbox live rules i have not violated the xbox live rules i was playing casualy then woke up to permanent ban i avoid toxicity with other gamers to avoid such penalties.

i can't submit a case review i followed the step by step topic,i get (not approved),in the page of the case review option.

my profile picture is not against xbox live rules.

to make sure its a random ban, i did report my permanently banned account by an alt account... and got an enforcment act email and a SECOND permanent ban on top of the old one in no time, and this time it was an xbox live 360 avatar gamer picture not a custom one...