Friends account hacked and money was spent

OllieWhitfield · Jun 16, 2020

This is a report for my friend, his xbox name is MZ ORB 123

He was talking to someone, and that person apparently 'ip grabbed him' And they kept signing him out over and over again, until they stopped, he continued playing and then they spent £50

Please help what do I do

:)

FIRE et CO

hello, I advise you to contact xbox support, at the following address https://support.xbox.com

Shinto Puffy

Hmmm try to reset your recovery Information Otherwise your Friend get banned from Xbox Live Services

choppyseize

Hello

You will have to get your friend to contact support.

You can request a free call-back by signing on at
https://support.xbox.com/contact-us and selecting Billing. When prompted to speak to a virtual agent, decline it. After answering a few more
questions, you should get the option to request a callback.

I would also update all security info and maybe set up two step verification.

tylerpateman

After 2 hours talking with Microsoft Xbox support getting passed between advisors and giving them all information including how the currency spent was in a different currency , I finally got refunded , thanks all .

Hoskayra

You can contact Xbox Support: https://support.xbox.com/contact-us

If you need it too, with Microsoft support: https://support.microsoft.com/contactus

If you get a support bot when you try, keep trying until you're connected to a real person.

Friends account hacked and money was spent