friend suspended his chats of one of his friends by reporting him

Hey Krazzy,

Unfortunately enforcement does not use the forms to explain account or voice suspensions. Please redirect him to https://enforcement.xbox.com/ to see and or appeal his suspensions on the account he is currently
using

My son also got suspended for 24 hours and has no idea what he did wrong. Am I to understand that the communications ban is based on someone "reporting" him? He only does party chats with his friends so does that mean one of his friends reported him?

If he's in a party with just him and his friend, and he's receiving MULTIPLE reports (which is necessary for a ban) for inappropriate language and other, is it really plausible that his friend is the only one reporting him? Of course, if he's sending messages,
it might be a different story, but that raises another issue: Xbox Enforcement doesn't review individual cases, and it's all handled by algorithm. Unfounded reports can and do happen.

Assuming he hasn't been sending messages, are you implying that Xbox party chat (voice) is being directly monitored for suspension purposes? If what he's saying is true, are you saying he was suspended because he yelled one too many expletives in party chat
to one other person, who also happens to be someone who he regularly talks to?

The enforcement team can see everything you do or say over Live, which includes party chat. It doesn't necessarily have to be his friend that reported him. Someone else could have reported him for something completely unrelated, but the enforcement team
came across his chat while investigating and noticed he used profanity. It only takes 1 valid complaint to receive a ban. Multiple reports are not necessary for a ban.

If he's in a party with just him and his friend, and he's receiving MULTIPLE reports (which is necessary for a ban) for inappropriate language and other, is it really plausible that his friend is the only one reporting him? Of course, if he's sending messages,
it might be a different story, but that raises another issue: Xbox Enforcement doesn't review individual cases, and it's all handled by algorithm. Unfounded reports can and do happen.

Assuming he hasn't been sending messages, are you implying that Xbox party chat (voice) is being directly monitored for suspension purposes? If what he's saying is true, are you saying he was suspended because he yelled one too many expletives in party chat
to one other person, who also happens to be someone who he regularly talks to?

The enforcement team can see everything you do or say over Live, which includes party chat. It doesn't necessarily have to be his friend that reported him. Someone else could have reported him for something completely unrelated, but the enforcement team
came across his chat while investigating and noticed he used profanity. It only takes 1 valid complaint to receive a ban. Multiple reports are not necessary for a ban.

Really? They are listening to you? Uhmm.. That is a violation of privacy laws here in Canada. I don't care if its in the terms. If that is the case I will need to report that to the government.

Phone/chat support are nothing to do with xbox live enforcement.They will not be able to do anything.

Filing for a case review is your only option.

You could have 1000 reports filed against you,you will only get suspended if you have done something to violate the ToU/CoC.

In fact,people who file false reports risk being suspended themselves.

Your son can always set communications to friends only,that way only people on his friends list can communicate with him.