friend request pending

ArchieOwl2 · Aug 1, 2017

Just starting my son on xbox live 360. He's got Gold. My laptop says he has 3 friends when logged in but the xbox says all of the 10 friends requests are pending.

I know the friends have tried to accept him but the message isn't up there. He can send messages and invite some to party but not the firends that are online.

I've linked the serial number to the account.

What am I missing?

:)

Misses Quinzel · Aug 1, 2017

Friend request pending?

Hey there, redraptor987! I am very sorry to see troubleshooting hasn't worked for you. In this case (as with many), we do troubleshooting to ensure that everything has been done to rule out an easy fix. Most times, basic troubleshooting will resolve a customer's
issue, so we want to start there. Even if we have an active investigation going, we want to make sure everything that can be done has been done before we pass information along to the teams doing the investigation.

Hopefully that helps clear any confusion up around why we ask troubleshooting to be completed, even when we're actively investigating. Please be sure to keep an eye on your thread that Beep posted above for any updates on your particular situation.

SurviousFuture - We have passed your information along to the appropriate people. Once we have an update, we'll be sure to post back in here for you.

englishbulldog802 · Aug 1, 2017

Friend request pending?

Mister Beep, as I have already said nothing works. If you use an Xbox One or Xbox.com you can follow each other and even that doesn't work sometimes. The problem everyone is having is on Xbox 360 so if you were to go to Xbox.com and click add friend-Xbox
360 it would still not work. And by the way SurviousFuture, the Xbox One update changed the bug so that you can now add/remove and block people on it however as soon as you remove the person, it will just automatically add a different past friend in their
place. But nothing has changed for Xbox 360, the bug is still happening.

Smwutches · Aug 2, 2017

If the friends are using the One and not the 360, that could be the issue. Friends don't work the same on the One as they do on the 360 so friends requests won't work for them. They would need to sign into a 360 to accept the requests. They may be able to
do so from xbox.com as well, but I can't remember if that still works or not.

PunCake214

Hey ..... i have these problems too... anyone knows how to help? my friend requests remain pending yet they see me as online and see my games i play.... also too i've bought xbox live gold cards to redeem and they dont seem to redeem, please help :/

englishbulldog802

I actually replied to that thread but you didn't reply. And believe me I have done so many tests on this bug so I wanted people to know that troubleshooting doesn't work, regardless of whether or not they have tried it.

Mister Beep

Hey there redraptor987!

These troubleshooting steps were provided to SurviousFuture. We want to make sure they have tried the troubleshooting steps before we can look into this further. Please stick to

this thread you had posted if you would like continued support. Thanks!

Mister Beep

Hey there SurviousFuture!

Sorry to hear about the friend request issue! Have you and your friends tried adding each other on Xbox.com or through the Xbox SmartGlass app (Windows Phone, iOS, Android)?

Visit the
Friends page on Xbox.com, search for your friend's Gamertag, and try to add him on that page. If that does not work, try adding them through the Xbox SmartGlass app if you can.

Post back and let us know how it goes!

Misses Quinzel

Hey there, redraptor987! I am very sorry to see troubleshooting hasn't worked for you. In this case (as with many), we do troubleshooting to ensure that everything has been done to rule out an easy fix. Most times, basic troubleshooting will resolve a customer's
issue, so we want to start there. Even if we have an active investigation going, we want to make sure everything that can be done has been done before we pass information along to the teams doing the investigation.

Hopefully that helps clear any confusion up around why we ask troubleshooting to be completed, even when we're actively investigating. Please be sure to keep an eye on your thread that Beep posted above for any updates on your particular situation.

SurviousFuture - We have passed your information along to the appropriate people. Once we have an update, we'll be sure to post back in here for you.

friend request pending