Friend Profiles Appearing Blank

tadhgfitz · Mar 21, 2020

When I click onto a friends profile in the online friends tab, the place where the gamertag and profile picture are supposed to be stay blank and i am not able to invite people to my game. I have tried resetting my internet, restarting the console and
clearing mac address. None of these have worked

:)

M4TT 9

From Xbox Support on twitter

We are aware that users are experiencing issues with matchmaking, Party Chat, and Looking For Groups. Our engineers are working on fixing this now. We will keep you posted here when we have updates!

bowski477

If they blocked you their profile should appear blank and you wouldn't be able to see their friends list or clips. They would appear as offline. If you can see their profile they might just be appearing offline.

{Parity}

That is a simple toggle. Whatever it says when you are looking at it is the exact opposite of what is happening. If it says Appear Offline then that means if you click on it you will then appear offline but the verbiage will appear to you as Appear Online.

That is letting you know what will happen if you click on it.

Hope this helps. Let us know.

Catherine Cus.

Hi,

There are possible explanations as to why you're encountering this issue. Here are some of the factors:

Issues with the Xbox account
An Xbox Live server interruption
An outdated version of the Xbox app
Corrupted Xbox app installation files

Before we proceed with the troubleshooting solutions, kindly visit the
Xbox Live Status page to see if there are any ongoing service alerts.

If everything is Normal, kindly access this
link and run the Windows apps troubleshooter. This can help resolve issues with applications downloaded from the Windows Store.

We also recommend checking if there are updates available for the Xbox app and the device. Refer to the links below for the steps:

Another solution you may perform is to reset the Xbox app from the Settings menu. This can help restore corrupted Xbox app installation files. Here are the steps:

Click Start and click Settings.
Select System.
Select Apps & features.
Find the Xbox app and click Advanced options.
Click Reset.
Restart your device so that the changes can take effect. Launch the Xbox app and check if the same thing occurs.

Keep us posted with the progress. We'd be glad to further assist you.

Apollo v7

You may be appearing offline.

Go to "Friends" then go down to "My Profile". Once there, click "Appear offline" and change it to "Appear online".

Friend Profiles Appearing Blank