Friend list is empty - can't add new friends from my phone...

Are you on Windows Phone 8 or 7?

On the phone, make sure you are pressing the send request button. Also note that friends don't immediately appear in your list - they'll show up as pending, and only when the other person accepts will they show up in your friends list properly.

Also make sure you're doing all this in the Games Hub and not in a specific game.

Let me know how you get on. This should work.

HOWEVER, if you're still having issues, on your phone go to the Games Hub and search for my Gamertag ("13") and send me a friend request - and send me a message to let me know you've done this. The reason is simply so I can see if the request is going
through as intended. If not, we can troubleshoot further.

Feel free to add me, my friend's list is basically empty. Playing from Canada's East Coast!

You can add me also. I'm new to xbox-live and my friends list is looking empty.

age: 35

timezone: EST

games: BF4, Forza, KI

I am having the same problem I can sign into the console perfectly fine but my friends list is empty and I can't add any friends error message I'm getting is '' can't complete this process please try again for more information '' and then it directs me
to this website PLEASE HELPP MEE

I did it myself with my console? It's what worked for me.