Fresh Windows install to fix up gaming PC but in Xbox App Settings for Offline Devices Get...

To install games remotely to your Windows 10/11 device, use the apps outlined above. Before you start, however, do the following to get your PC or tablet ready.

On your Windows device, make sure you’re using the Microsoft account for your Xbox profile. Also, make sure the device is on and connected to the internet.

Make sure you’re signed in to both the Xbox app for Windows and the Microsoft Store app with the same Microsoft account you use for your Xbox profile.

These apps don’t need to be running, you simply need to be the last person to sign in to them.

Note If your Windows device is in sleep mode, offline, or turned off, game downloads can’t start.

In Sleep mode or offline, games you install from your app will be queued for download once the device is online.

If the device has been shut down, games won’t be queued for download until your next game installation. If the device shuts down during installation, the download will continue when the device starts back up.

Hi Travis, my name is Oskayra, happy to help you.

The problem you are experiencing is that the Xbox app does not recognize your computer as the same after reinstalling Windows. This is because the Xbox app uses your computer's serial number to identify it. When you reinstall Windows, your computer's serial number changes. You can try changing your account password.

In your case, you have already removed the duplicate devices from your Microsoft account. You can try changing the name of your computer.

You can do it in the Control Panel. Follow these steps:

1. Open Control Panel.
2. Click "Hardware and Sound".
3. Click "Device Manager".
4. Expand the "System" section.
5. Right-click "System Device" and select "Properties".
6. In the "General" tab, change the name of your computer.

If that doesn't work, you can contact Microsoft customer support.

https://support.xbox.com/contact-us/

Here are some additional tips to avoid this problem in the future:

1. Back up your computer serial number before reinstalling Windows.
If you need to reinstall Windows, use the same version of Windows that you had previously installed.

2. If you need to change your computer's serial number, be sure to update the serial number in your Microsoft account.

I hope my answer has been useful to you, I have clarified your doubts, do not hesitate to tell me if you have any other problem, I hope I have helped you.

Regards, Oskayra

Hello,

I advise you to execute a factory reset while retaining your files on your Windows device.

Give your PC a Fresh Start - Microsoft Support

While the settings and installed apps on your PC will also be uninstalled, your files won't be lost.

If the problem still exists after reinstalling the game, there may be a problem with the game itself.

Hello,

Thank you for your response. I suggest that you perform a factory reset on your Windows device while keeping files.

Here is the guide: Give your PC a Fresh Start - Microsoft Support

Please be reminded that apps and settings will be removed after performing the method, you need to re-install apps and re log in.

Make sure Windows 10 is the latest version & Xbox app is up to date on the laptop with the fresh install, and try changing the setting again.