Frequent Repeated XBox Live Connection Interruptions

After two more weeks of dealing with the disconnection issues, I finally got a working network cable running up through the walls into the room and connected the 360 directly to the 2wire modem.

Sadly, however, the connectivity issues persist with this network setup.

Are there any other suggestions?

Hi taidara,

No confusion; I understand the concept of a direct connection. I haven't done it yet because, although the concept is simple enough, actually implementing it in my home is not simple.

There is no (working) network cable running from the room that has the 2wire device to the room where my 360 (the problem one) is. That means that I need to move my 360 into another room to get the setup you're describing.

The setup in this room is such that getting the 360 disconnected from its cables is easy enough but getting the cables out from behind the TV is not. The setup for the other 360 is such that even getting access to its cables to disconnect it is not simple.

Additionally, while connecting directly to the 2wire is fine as a troubleshooting step, it is not a sustainable setup. There are multiple cabled devices in the room that all need connectivity to the 2wire gateway so either I put a switch in this room or I have
to run multiple cables between the rooms (and through walls).

So as long as there are simpler troubleshooting options there is little value in me going out of my way to implement a setup that cannot become the final state. The initial setup worked fine for months. There were no changes to the setup when the issues began
so it is not likely that the cause is a configuration error.

Another interesting data point: as of yesterday https://support.xbox.com/en-CA/xbox-live-status no longer lists any services interruptions to any Live services. Also as of yesterday, my connectivity issues disappeared. I thought it was because I had changed
ports on the E1200 but I switched the cable back to the "problem" port and things stayed stable.

As of this morning, though, the connectivity issues are back. I tried swapping ports on the E1200 like I did previously but nothing changed.

So the series of events now looks something like this:

1. I move in and get my networking all setup; everything works like it is supposed to.
   
2. There are no changes to the networking setup but one of the 360s starts having connectivity issues.
   
3. I make several changes to the networking setup in an effort to resolve the connectivity issues. the last thing I try is cabling the 360 to a different port on the E1200 and at this point connectivity issues stop.
   
4. I revert the port change on the E1200 to prove that the port is responsible but the connectivity issues do not return.
   
5. There are no changes to the networking setup but the connectivity issues resume.
   
6. I make the same port change that "solved" the issue last time but the connectivity issues remain.
   

I haven't exhausted all of my troubleshooting possibilities yet so I am going to keep trying, but this series of events certainly seems to suggest that the issue has nothing to do with the network setup between my 360 and the internet.

[quote user="Irixion"]If I may ask, why do you have an E1200 if the Bell device is a modem/router combo? Do you have the 2wire Modem/Router set to just modem?[/quote]

The 2wire device is operating as a modem/router. The E1200 is (was) operating as a wireless bridge. That is, the E1200 provided a wireless link to the 2wire device for several devices that only support wired connections. It was the only way to get wired devices
upstairs connected to the 2wire without running cables through the house or walls.

The connectivity path at that time was:

360 -> RJ45 cable -> E1200 -> wireless link -> 2wire -> RJ11 cable -> Internet

Now that I have a cable running up from downstairs to a switch in the next room, the E1200 is operating as a switch. The 360 is connected to one of the LAN ports and there is a cable running from a different LAN port to the switch in the next room.

The desired connectivity path is 360 -> E1200 -> 2wire using all wired links but the cable that was supposed to make that possible isn't working so for now the extra hop is required.

I am reasonably certain that the 2wire device is configured properly since all devices on the network are able to access the internet as expected. Even when the problem 360 is disconnected from Live, connectivity to the internet is maintained. Also, this
networking setup worked flawlessly for a year or so and there were no changes when my issues first started.

If I may ask, why do you have an E1200 if the Bell device is a modem/router combo? Do you have the 2wire Modem/Router set to just modem? It can cause issues if the E1200 acts like a router and then your Bell Modem/Router acts like a router... I'd contact
Bell and make sure that it's configured properly. Good luck getting redirected to India with their sub-par customer service though.

Hello taidara,

Thank you for the feedback.

The more time I spend on these forums the more I believe there is an issue on Microsoft's side that is affecting many people in many different ways but I am willing to continue troubleshooting my own issue nonetheless.

There are no static NATs configured on my network, only static local IPs with static port forward rules. This means that one of our 360s will always have a NAT limitation as it pertains to Xbox Live. This limitation has never had any practical impact for
us, though, so we are willing to live with it.

I don't see a pre-release tab anywhere on my console so presumably I am not part of the beta program. It sounds like MS does not have a firmware released to the beta testers, though, so it's a moot point anyway.

The wireless bridge is a Linksys E1200 v2 running DD-WRT v24-sp2 build 21676. My desktop PC, Xbox 360 and my Xbox One are the only devices behind it. There is a Linksys E1200 v1 (same DD-WRT build) in another room serving as a wireless bridge for another
desktop PC.

A previous poster says that the modem/router my ISP (Bell Canada) provides is a 2wire device. The name seems familiar but I can't say for sure. The MAC address pattern is F0:82:61 but
www.coffer.com/mac_find is unable to find a match.

Connecting the problem Xbox directly is non-trivial but I will give it a shot if I can figure out a way of doing it that does not, as they say, exceed my pain threshold.

Meantime, any additional thoughts on troubleshooting are appreciated.