Frequent disconnects when playing online XB1

Terry Dactill · Jan 9, 2015

I have recently bought myself a brand new XB1, 3 days I have had it, 2 days of gaming no problems then all of a sudden today all that i have experienced is around 5-10 minutes of play time on ANY game then being disconnected from xbox live, therefore removing
from whatever game i am playing and the party chat, as soon as I press the guide button after this has happened, I have already reconnected to xbox live. But my game is interrupted and i am no longer in a party.

I originally thought the problem was fifa as it was the only game i had but i bought call of duty today and am experiencing the same issues.

I have looked over others threads regarding this issue and have tried everything, my speeds are all fine and I have tried clearing the cache numerous times, the problem is still sticking around.

Anybody know if this may be an issue linked to the xbox internally as i may look to just return it after today.

Thanks

:)

DubMajnoon · Jan 9, 2015

Frequent disconnects while playing

I am having the exact same issue. The only thing that has changed in my configuration??? I bought the new 250GB w/ Kinect. I think I had this issue maybe 2 or 3 times w/ my elite. Now, this is a constant problem. I have provided my error code below,
but I don't understand how it can be our fault, if the common change is the new xbox? just saying....

Error Status report

w: 0000-0021

x: 0000-F001

y: 20A8-4840

z: 0000-0000

ID: FFFF-FFFF

Rufus Caine · Jan 9, 2015

Frequent disconnects while playing

Same problems as well its getting worse started this week

Terry Dactill · Jan 9, 2015

What Country/State/Province do you live in? England, UK

Modem brand & model number: Vigrin media super hub (combined modem and router)

Router brand & model number:

How many 360 and One consoles are connected to this router?: 1

Wired or wireless (for each console): Wireless

Things you have tried: Hard resets, clearing cache

Is UPnP Enabled? Unknown

Do you have a NAT error? If so, what is your NAT type? No NOT error

Any Error Codes you encounter: none

Who is your ISP?(Internet Service Provider) Virgin Media

RealBigCadillac · Jan 9, 2015

I'm 5,000 miles away in California and having the same problem. I'm guessing this is an issue on EA/MS' end.

Terry Dactill · Oct 31, 2018

Still having this issue, beginning to think this is a console specific problem, anyone have any insight?

RealBigCadillac

I'm 5,000 miles away in California and having the same problem. I'm guessing this is an issue on EA/MS' end.

Terry Dactill

What Country/State/Province do you live in? England, UK

Modem brand & model number: Vigrin media super hub (combined modem and router)

Router brand & model number:

How many 360 and One consoles are connected to this router?: 1

Wired or wireless (for each console): Wireless

Things you have tried: Hard resets, clearing cache

Is UPnP Enabled? Unknown

Do you have a NAT error? If so, what is your NAT type? No NOT error

Any Error Codes you encounter: none

Who is your ISP?(Internet Service Provider) Virgin Media

Terry Dactill

Still having this issue, beginning to think this is a console specific problem, anyone have any insight?

izzyshizzie

Halo reach is not disconnecting alot, but when I play fable 3 it frequently disconnects

FeanorFenwe

Recently, there have not been any disconnects while play online games, that stopped happening like, four weeks ago about. I was having disconnect issues while playing single player games. When ever it disconnects during single player games, it happens
much more frequently than every 20 minutes.

There are lots of times when other people are using the internet and I am getting disconnected, but I also get disconnected when no one else is using the internet.

Should be disconnecting at all. My house is hitting 40mb/s download and 10mb/s upload.

Frequent disconnects when playing online XB1