FREEZING SOLITAIRE GAME

KATEROBERTS4 · Apr 21, 2022

Dear Sir

Every time I try to load a microsoft solitaire game it stops loading midway through the process. I still play the games above the Daily Challenges without any problems.

:)

Francia J.

Hi KATEROBERTS4, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly repair the game by following the steps below:

Settings > Apps & Features > Apps > Search for the game > Advanced Options > Repair > Restart your PC.

helmb

I'm having the same problem but found a way to play it (sort of).

1. Open Solitaire through the 'Microsoft Solitaire Collection' app.

2. Click on the 'Xbox Games' tile on the top-right corner to open it once you are logged on automatically.

3. Keep the 'Xbox Games' app running on half of your monitor. Don't minimise it or it will freeze!

4. You can now play Solitaire games and earn achievements.

Someone better fix this soon!

Mary M Salvador

My Surface Pro is freezing after starting Microsoft Solitaire Collection, I have to hard boot it. This has been happening for 4-5 days now, I even restored my system. I gave up and downloaded a different solitaire game on my Win 7 PC. bummer

RobertSoszynski

I am experiencing exactly the same problem at the moment. It is happening with Solitaire, Mahjong and Word Games. Funnily enough it doesn't happen with Sudoku which doesn't play ads! The 'Microsoft Casual Games' ad (horrible ad) has never played properly
for months - it plays for a few seconds, freezes for some secs plays again for a few seconds, freezes and then totally drops out into the game - WTF!!?? It makes it extremely difficult playing the Events in Solitaire or even to finish one of the daily challenges
in Mahjong, Solitaire of MUWG. I've restarted the PC to no avail. I had formed the opinion that it is entirely due to the ads not playing nicely. How does one even refer this issue to tech support?

XBF Mohammed C

It seems to be a known issue; however, I would recommend trying the steps listed here as they worked for some people: https://microsoftcasualgames.zendes...72-What-do-I-do-if-my-game-crashes-or-freezes-

Ror more info, kindly check: https://microsoftcasualgames.zendesk.com/hc/en-us/articles/4403080898196-KNOWN-ISSUE-Microsoft-Solitaire-Collection-Hangs-or-Freezes-and-Needs-to-be-Restarted

FREEZING SOLITAIRE GAME