Freezing during factory reset

Xbox shuts down during gameplay, freezes during both disk and digital copies, and black screen during gameplay. I went through all the steps prior to servicing the machine, purchase new bricks and power supplies, and factory reset the system. I'm not connected
to a surge protector and the system is properly ventilated in an open space.

Hey there,

Thanks for the reply. I'm sorry to hear about Call of Duty Black Ops 4 freezing and crashing. Thank you for doing
the troubleshooting steps in the article “My Xbox One game
won’t start or freezes during gameplay”.

If this issue persists, I suggest trying a
soft factory reset to
help troubleshoot the console.

Try this out and let us know the results.

I ended up upgrading to the XBox Series S

Thanks for the information. May I know if the console reached a higher update % or still the same?

If it's still the same, try to do a physical power cycle

"Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.

Plug the console power cable back in.
Press the Xbox button on your console to turn it on."

You can find the same steps in the article below
https://support.xbox.com/help/hardware-network/...

I understand
Let's try waiting in this case a while.

If in the end you see that the update does not continue to progress. Try to free up space on your PC (at least 8GB) and perform the offline update