Freeze ups and deleting finished puzzles

too many finished puzzles? Pieces freeze, can't play.

I am having the same problem where I finish a puzzle and it freezes and I have to close the app or it closes on me.

I just saw in another thread that you can only delete custom puzzles. I assume 'custom puzzles' are those that individuals create from their personal photos.

If that is the case, there isn't any way I can delete... or un-download... a free collection once I finished it or delete a collection I "bought" with points I accumulated?

That is not good if people cannot delete completed puzzles to free up space. I have easily eaten up over 10 gigabytes from downloading puzzles and would continue to take up space if not for uninstalling the entire game.

Microsoft should give people that option otherwise it takes up WAY too much space on a hard drive!

I am experiencing the same issue. At first I thought it was my mouse's battery going bad/dead. So I tried a new battery, but that did NOT fix the problem!! I do not remember when it first started, it was either after I download my first extra puzzle or
after Windows did an update or both. But since then I have been having problems playing Jigsaw; having it freeze up especially when I am trying to move a puzzle piece, trying to click on a puzzle piece to pick it up to move it, sometimes when the game loads
up it freezes, and sometimes after I complete a puzzle it will freeze up/crash.

Hopefully Microsoft will address/fix these "issues"/"bugs"!

1) Go to File Explorer for C: drive

2) Search for "DownloadedPuzzles" (don't type " and it isn't case sensitive)

3) Your list of puzzle collections should be there.

4) Delete the collections you are finished with.