FreePass and Freequent Player not tracking

Hello Ackis,

We see that there is currently an issue displaying your punches on the webpage; while we see that you have received a punch for one-two-FREE and progress for FREE pass, they have not yet appeared on the webpage. We are currently investigating why this is
occurring. Apologies for any confusion. However, we see that you currently have two punches for FREEquent for your activity in April and May.

Since you only spent 20.99 CAD in March, that would not have been enough to complete FREE pass that month:

Free Pass:

Earn 2,000 Rewards Credits per month by spending at least $31.80 plus tax on add-on content for ONE Free to Play title in the Xbox Store. For more information on what qualifies as add-on content, please see Question 2. This offer resets on a monthly basis,
with the offer period starting at 00:00 UTC on the first day of the month and ending at 23:59 UTC on the last day of the month.

Credits for your April FREE pass have been pending in your account since the 17th that month. For future reference, you can see a record of all your activity on the MyStatement on the MyRewards page.

We currently see that you have received a punch for one-two-FREE, but that punch is not displaying on the webpage. Again, we apologize for the confusion. We see that you are at 1 out of 3 punches for that offer, and are over halfway completed with FREE pass
for the month.

Hello Shadowsofpast,

We see that you were adjusted for that offer and it was already completed. It was a part of your May 24th deposit. You can see a record of this if your sort/view your MyStatement on the MyRewards page either by lifetime or for the last three months. Apologies
for any confusion.

Hey ONESTAR v2,

Apologies for the inconvenience. We'll adjust your account to reflect these purchases. You should see the Credits appear shortly!

Hello TronSpyAgent,

Apologies for the inconvenience. We will adjust your account to reflect your FREEquent completion in May. You should see this Credit event by the end of next week.

Hello TronSpyAgent,

Apologies for the inconvenience. We will adjust your account to reflect completion of that offer. You should see these changes by the end of next week, at the latest.