Freedom Rewards - Trive - no CTA to claim rewards after meeting requirements on a dev unit

Discus and support Freedom Rewards - Trive - no CTA to claim rewards after meeting requirements on a dev unit in XBoX Rewards & Social to solve the problem; I've been playing on my Dev unit to verify the Trove Freedom Rewards claims flow. Waited the minimum 96 hours and I do not see a CTA to claim the... Discussion in 'XBoX Rewards & Social' started by Carble, May 5, 2017.

  1. Carble
    Carble Guest

    Freedom Rewards - Trive - no CTA to claim rewards after meeting requirements on a dev unit


    I've been playing on my Dev unit to verify the Trove Freedom Rewards claims flow.

    Waited the minimum 96 hours and I do not see a CTA to claim the reward (shows download CTA)

    Would playing on a Dev unit in Retail mode cause this problem, though I do see other players with similar problems.

    Other points of info that may help:

    - Been playing Trove since Beta - Dec 13th

    - Playing on multiple consoles - one is a Dev unit set to Retail mode

    - Only played on the Dev unit in Retail mode during this duration.

    - Rewards member since 02/10/2017

    I will play on my release XB1 over the weekend to see if it triggers the requirement.

    :)
     
    Carble, May 5, 2017
    #1
  2. Boogieman X
    Boogieman X Guest
    Path of Exile Freedom Reward

    On Feb.26 I purchased the Abyssal Imp Supporter Pack for $59.99 meeting the requirements for Path of Exile "Arcane Bundle" Freedom Reward. As of March 2 I still have not received the reward pack. Any help would be great thank you.
     
    Boogieman X, May 5, 2017
    #2
  3. freedom rewards issue

    ive completed the requirements for the world of tanks freedom rewards; but when i return to to page to claim the legup reward its not there; it has been almost 2 weeks now; any1 can clarify this?
     
    GroteDikkeHaan, May 5, 2017
    #3
  4. Carble
    Carble Guest

    Freedom Rewards - Trive - no CTA to claim rewards after meeting requirements on a dev unit

    Looks like the rewards kicked in over the weekend...
     
    Carble, May 8, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello Carble,

    Generally, it takes up to 96 hours to receive and process new activity. We see that you received your tokens, and they are now available for redemption from the Trove section of the FREEdom Rewards page. Sometimes latency between the website and the database
    can cause small variations on this 96 hour processing time, which may have resulted in the longer than expected delivery time for your tokens.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Freedom Rewards - Trive - no CTA to claim rewards after meeting requirements on a dev unit

    Hello Carble,

    Generally, it takes up to 96 hours to receive and process new activity. We see that you received your tokens, and they are now available for redemption from the Trove section of the FREEdom Rewards page. Sometimes latency between the website and the database
    can cause small variations on this 96 hour processing time, which may have resulted in the longer than expected delivery time for your tokens.
  7. Carble Win User

    Freedom Rewards - Trive - no CTA to claim rewards after meeting requirements on a dev unit

    Looks like the rewards kicked in over the weekend...
  8. XBLRewards8 Win User

    Path of Exile, Freedom Rewards, Arcane Bundle

    Hello lojames22,

    From the FAQ:

    When and how will I receive my Reward?



    Once you’ve completed your required purchase(s) for the game, come back to the FREEdom Rewards page and sign in to your Xbox Live Rewards account. You should see a button that appears by the completed
    offer that will prompt you to redeem your Reward and that will take you to a page where all of your prize tokens will be listed. Please note that it can take up to 96 hours after the offer has been successfully completed for it to appear on the site.


    Since your purchase was only made recently, it was not 96 hours since that activity. We see that your token is now waiting to be claimed on the previously mentioned FREEdom page.
  9. XBLRewards8 Win User

    Freedom rewards issue

    Hello DaRkzZide,

    It can take us up to 96 hours to receive and process new activity. We see that the coins are now awaiting you to claim them on your redemption page. You can access this page by going to the FREEdom Rewards offer page (https://rewards.xbox.com/freedom-rewards/)
    and going to the Trove section.
  10. XBLRewards8 Win User

    Path of exile, i spend 9.99 euro with tax but no reward?

    Hello,

    From the FAQ:

    When and how will I receive my Reward?



    Once you’ve completed your required purchase(s) for the game, come back to the FREEdom Rewards page and sign in to your Xbox Live Rewards account. You should see a button that appears by the completed
    offer that will prompt you to redeem your Reward and that will take you to a page where all of your prize tokens will be listed. Please note that it can take up to 96 hours after the offer has been successfully completed for it to appear on the site.


    You purchased that item today.
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Freedom Rewards - Trive - no CTA to claim rewards after meeting requirements on a dev unit

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